Location: Glen Rock,NJ, USA
** Tecta America Corporation**
** Service Manager**
Glen Rock, PA 17327
* Handle all day-to-day service department business including review of daily time cards and service tickets, review of Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff; Assist in collection of past due accounts receivable for service related work.
* Work closely with Service Superintendent with daily scheduling
* Continue to develop and train Service Coordinator
* Work with Service Director to develop and implement a tablet maintenance plan
* Communicate with Service Team daily to stay abreast of potential work opportunities.
* Purchase materials as necessary and maintain department inventory and price material inventory slips.
* Maintain and increase work margins by monitoring labor and material costs.
* Provide effective leadership for the service department, i.e. teamwork, motivation, and positive employee relations.
* If asked by Service Director, respond to customer questions, complaints, and requests appropriately.
* Perform field inspections and investigations as necessary.
* If asked by Service Director, attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed.
* Assist Service Director with quotable service work.
* In conjunction with Service Superintendent and Project Manager; review existing personnel (field and office) on a regular basis.
* In conjunction with Service Superintendent and Project Manager, ensure that field personnel are fully trained in order to perform their job at a high level.
+ Schedule safety/ material/ procedure trainings as needed.
* Plan, organize, and establish objectives and goals for duties assigned.
* Be prepared for additional functions/duties as Service Department grows and evolves.
Operate/manage the daily operations of the service department. Ensure that the department operates within company guidelines for safety, work is completed with in a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.
**Job Functions**
**Knowledge, Skills & Experience (Essential)**
* Four-year degree or equivalent professional experience.
* Minimum five years of experience in production/service role and two years of experience in construction management.
* Problem Solving Ability with the ability to manage difficult customers
* Strong attention to detail.
* Ability to communicate well both written and verbally
* Ability to calculate figures and amounts such as discounts and interest
* Proficiency with Internet Explorer, Outlook Internet software, Microsoft Excel and Microsoft Word.
* Documentation Skills
* Superior Listening and Communications Skills
* Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
**Knowledge, Skills & Experience (Desirable)**
* Follow-through skills to bring tasks to closure in a timely manner, set priorities, and a sense of urgency in accomplishing tasks in a timely manner.
* Knowledge of business and management principles
* Preferred candidate must be able to multitask in a fast paced environment
Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.
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