abc Restaurants (abc kitchen, abc cocina, and abcV) with Michelin star Chef Jean-Georges Vongerichten invites you to engage in regionally-grown, organically focused cuisine rooted in cultivating a safe relationship with the environment and our table, in a fresh and articulate space.
abc Restaurants have a committed focus on local, sustainable, and organic seasonal produce that does not use pesticides, synthetic fertilizers, insecticides or GMOs; meat, fish, and dairy that is locally sourced and humanely treated pasture-fed, free of antibiotics and hormones; teas, coffees, spices, organic wines, juices and elixirs that are organically cultivated on fair trade cooperatives celebrating and honoring sustainability, artistry and our global diversity.
POSITION SUMMARY
ABC Restaurants, part of the Jean-Georges Management group, seeks a dedicated and experienced Service Manager to oversee daily operations and ensure exceptional customer service across our esteemed establishments: ABC Kitchen, ABC Cocina, and ABC V. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage service staff to maintain the highest standards of excellence.
ESSENTIAL JOB RESPONSIBILITIES
Leadership and Staff Management:
- Supervise, train, and mentor service staff, including waitstaff, hosts, and support staff.
- Conduct regular staff meetings to communicate updates, expectations, and motivational messages.
- Address and resolve any staff-related issues or conflicts promptly and professionally.
Customer Service:
- Ensure all guests receive exceptional service, addressing any complaints or concerns swiftly to maintain customer satisfaction.
- Monitor and enhance the overall dining experience by observing service flow and interacting with guests.
Operational Management:
- Oversee the daily operations of the restaurant during assigned meal periods (breakfast, lunch, dinner, or brunch).
- Coordinate with kitchen staff to ensure seamless food service and quality.
- Manage reservation systems and seating plans to optimize service efficiency and customer satisfaction.
Training and Development:
- Develop and implement training programs for new and existing staff to uphold service standards.
- Provide ongoing feedback and performance evaluations to service team members.
Compliance and Safety:
- Ensure compliance with health, safety, and sanitation regulations.
- Conduct regular inspections to maintain a clean and safe environment for guests and staff.
Event Coordination:
- Assist in planning and executing special events, private dining, and large group reservations.
- Coordinate with Events Department to ensure successful event execution.
Communication and Collaboration:
- Maintain open communication with the Director of Restaurants, kitchen staff, and other management team members.
- Collaborate with the Director of Restaurants to develop strategies for improving service and increasing sales.
KNOWLEDGE, EXPERIENCE AND SKILLS
- Proven experience as a Service Manager or similar role in a high-volume restaurant.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of restaurant operations and service standards.
- Proficiency in restaurant management software and POS systems.
- A passion for delivering exceptional customer service and hospitality.
- Ability to work flexible hours, including nights, weekends, and holidays.
PHYSICAL REQUIREMENTS
- Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Must be able to lift and carry up to 20 lbs.
- Ability to stand for prolong periods of time.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Climbing steps regularly
COMPENSATION
The base pay range for this position is a salary range of $70,000 - $75,000 per year. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.
Lucy Restaurant LLC is an Equal Opportunity Employer