Job DetailsJob Location ALBUQUERQUE SHOP - Albuquerque, NM DescriptionSiddons Martin Emergency Group Benefits Employee-owned company! Monday-Friday schedule Company Sponsored Benefits: Medical (PPO & HSA), Dental, Vision, STD Company Paid Benefits: Basic Life, Basic AD&D, Cancer, LTD, Teladoc (Full-time & Part-time) 401K with Employer Match (eligibility requirements) Employee Stock Ownership Plan (eligibility requirements) Paid Holidays & Paid Time Off (Full-Time Only) Maternity/Paternity Leave (eligibility requirements) Paid Training & Safety Equipment Relocation Benefits Verizon Wireless Company Discount (eligibility requirements) Service Manager Duties & Responsibilities Unless otherwise specified, the Service Manager is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company's mission statement, to company profitability and 100% customer satisfaction.
- Enforce all company policies as defined in the Company Handbook
- Overall supervision and direction of service staff
- Delegation of daily business functions and duties and follow up to ensure they are achieved
- Direct customer interaction and employee development
- Maintain clean and safe facility including offices
- Maintain neat and professional personal appearance at all times
- Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
- Implementation of company processes and procedures as defined in the operations manual
- Customer retention and new business development (Routine visits to customer locations)
- Initiate and participate in morning meetings with service staff to plan the day
- Interact with sales staff to offer service support during presentations and trade shows
- Follow up during and after service is delivered to ensure customers are well informed and satisfied
- Review all final invoices for correctness before billing customer
- Perform quarterly/yearly employee reviews with service staff as directed in the company operations manual
- Substitute duties of the Assistant Manager position in his/her absence
- Maintain accurate and legible company designed reports and paperwork
- Notice and report potential problem areas to management before they arise
- Maintain a successful working relationship with Pierce Manufacturing personnel
- Enforce policies and procedures as defined in the Pierce Manufacturing operations manual
Qualifications
- The Service Manager must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
- Experience within Fire and Emergency related industry
- Proven track record of success
- Excellent communication skills both verbal and written
- Exceptional organizational methods
- Possess exceptional leadership and motivational skills
- Dedication to customer service and business success
- Ability to engage in and maintain positive relationships with employees and customers
- Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
- Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
- Prior leadership and management experience required
Education and/or Experience
- High School Diploma or GED
- Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
- 5 Plus years with experience in an automotive service related industry
- Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
Certificates, Licenses, Registrations
- EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications
Physical Demands While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.