Working Hours/Days: 7am-4pm Overview:
POSTION SUMMARY: The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.
Basic Duties:
PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):
- The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Altorfer Branch location.
- Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
- Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
- Responsible for the Shop Service P&L
- Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
- Manage day-to-day activities of Service Department personnel
- Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
- Manage service, repair and reconditioning of machines and components
- Manage new and used equipment inspection, service and preparation for the Sales Department
- Manage shop customer communications
- Manage the work order process from opening jobs through job invoicing
- Develop quotes for complex jobs and quote approvals
- Consistently enforce work rules and company policies
- Effectively manage all Work In Progress (WIP)
- Conduct semi-annual performance reviews for all direct reports
- Ensure operations conform to industry and company performance metrics and benchmarks
- Occasionally participate in sales calls with Sales Reps.
SUPERVISORY RESPONSIBILITIES: Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, Helpers
Qualifications:
EDUCATION/QUALIFICATION/EXPERIENCE:
- Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
- Experience as an Equipment Manager or Service Manager/Supervisor a plus
- Advanced user of all Microsoft Office products to include Excel
- Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus
- Working knowledge of CODA a plus
SKILLS/ABILITIES:
- Working knowledge of a P&L and financial statements
- Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
- Exceptional communication, management, leadership and interpersonal skills
- Working knowledge of OSHA and EPA regulations as they relate to the industry
- Ability to carry on effective communication with customers to maintain a high level of customer loyalty
Equal Opportunity Employer M/F/Disabled/Vets
Physical Requirements/Working Conditions:
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
C Constantly (6-8 hrs/day), F Frequently (3-6 hrs/day), O Occasionally (up to 3hrs/day), or NA if not applicable.
F
Climbing
F
Stooping
F
Kneeling
F
Crouching
O
Crawling
F
Reaching
F
Standing
F
Sitting
F
Walking
F
Grasping
F
Repetitive Motion
F
Keyboarding
Pulling
Lifting
Pushing
O
Up to 25 lbs.
O
Up to 25 lbs.
O
Up to 25 lbs.
O
26-50 lbs.
O
26-50 lbs.
O
26-50 lbs.
O
Over 50 lbs
O
Over 50 lbs.
O
Over 50 lbs.
C
Subject to both inside and outside conditions