Location: Hillsboro,OR, USA
Overview:
A leading innovator in the semiconductor industry, is looking for a Service Manager who is dedicated to delivering cutting-edge solutions to their clients, is dynamic and familiar working in an uncertain environment and who can elevate operations and process efficiencies. This position is a great fit for someone wanting to join a quickly growing global team where growth and performance is rewarded and encouraged. This position has great benefits that include medical, dental and vision as well as supplemental benefits like tuition reimbursement and long-term incentives for all employees.
Day to Day:
- Manage a team of 20-30 Field Service Engineers, focusing on improving efficiencies, customer service, and process optimization.
- Generate financial quotes, budgets, and collaborate with technical teams to understand data for business forecasts.
- Regularly problem solve with service teams and clients and clearly communicate expectations in unclear situations.
- Engage in daily and weekly interactions with customers, addressing issues and ensuring high satisfaction
- Proactively address roadblocks and delays with the team, ensuring timely resolution and minimizing inefficiencies.