Location: Owosso,MI, USA
System One is currently seeking a Service Manager for a direct hire opportunity in Owosso, MI.
Summary:
Manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement ofbranch performance goals.
Job Duties:
Interact with customers, assessing their service needs and quoting work as requested
Delegate workloads and actively support growth.
Oversee the open order aging report ensuring final invoices are presented timely with every repair.
Oversee the scheduling and workflow through the shop.
Ensure employees are qualified to perform the work being assigned
Interpret and ensure that all NTTC, ASME/National Board and CFR regulations are followed.
Develop and maintain a high level of product knowledge within your staff.
Evaluate employees skills and recommend training as required.
Review and present requisitions when additional tooling is required.
Maintain appropriate departmental staffing in balance with branches requirements.
Provide daily reporting and all other duties assigned by the Branch Manager.
Advise and assist in the hiring process for department staff.
Conduct performance evaluations annually or as required for department staff.
Know and enforce company policies and procedures.
Qualifications:
5 years experience in parts, fleets, and tank trailer service/repair preferred.
Degree in Operations Management or other business-related discipline is preferred.
Excellent oral and written communication and interpersonal skills.
Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented
Strong decision-making, problem solving and time management skills.
Must be ethical in all job related activities.
Strong attention to detail when overseeing testing and completing required documentation
Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system
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