Service Manager
: Job Details :

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands.Why work with us?At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success.Benefits of joining Impact Fire ServicesWhen you join Impact Fire you will receive:Competitive compensationPay is on a weekly cycle, every FridayCompetitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidaysCompany paid short and long-term disabilityImmediately vested in our 401(k) company matchExceptional guidance and support from our managersCollaborative culture & environmentRobust training opportunities with company reimbursement upon achieving required licensingApprenticeship programs for fire sprinkler, fire alarm and inspection positionsOpportunity to work alongside some of the best talent in the fire protection industryPosition OverviewThe Fire Protection Service Manager is responsible for the successful execution of all day-to-day Fire Protection Service operations. You will oversee a team comprised of a customer service administrative representative and service technicians. In this role you will ensure we are meeting our clients' expectations while at the same time striving to achieve both the group and company goals.JOB RESPONSIBILITIESEnsure on time Inspection, Testing and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet the life safety needs of our clients.Responsible for the Service Coordination team to ensure timely work order completion.Prepare recommendations for overhead increases/decreases.As part of the management team, you will be jointly responsible for contributing towards the setting and achievement of the group and company's strategic and operational targets and overall business aims.Effective collaboration and communication with all Impact Fire managers and staff across the company.Collaborate with HR and ensure all recruitment and employment is carried out in accordance with company procedure and compliance standards.Maintain proactive, dynamic, and effective communication with customers at all times.Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business.Promote & maintain a leadership role in the awareness and compliance of H&S procedures and standards.Collaborate with Safety support services to effectively assist and promote new initiative implementation.Provide Sales contract review and support management.Collaborate, support, and assist with business development strategies including sales presentations and interviews.Develop & implement operational improvements.Ability to build a high-performance team who can operate efficiently, effectively, productively and cost effectively.Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure while maintaining attention to detail and quality.Possess the ability to implement and manage change in the business.Possess the willingness to learn, improve and adapt in a team environment.JOB QUALIFICATIONS/EXPERIENCE5+ years related service management experience.Understand cost and billings.Be comfortable dealing with and efficient in processing paperwork.Possess a working understanding of leadership principles and management best practice.Possess excellent verbal and written communication skills.Possess excellent personal organization and business administration skills in accordance with best practice methods.Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.Employment with an Equal Opportunity Employer (EOE) including disability/veterans.#J-18808-Ljbffr