Service Operations Coordinator - Projects
: Job Details :

Job DescriptionTitle: Service Operations Coordinator - ProjectsPioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.Position Summary:This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Manages multiple service projects with direct interaction with customers at project locations. Foster and maintain positive business relationships to ensure customer satisfaction. Coordinates work of Field Service Technicians to achieve successful completion of department goals.Key Accountabilities:

• Prioritize, coordinate, schedule, and expedite service work to ensure the installation/commissioning of gensets and ensure customer satisfaction.
• Investigate and resolve customer complaints.
• Establish, build and maintain customer relationships.
• Quote repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability.
• Audit field service reports for accuracy and completeness.
• Acts as a liaison between customer and other departments.
• Acts as primary factory contact for field service related inquiries.
• Provide activity summaries and project status information to upper management and customers on a regular basis.
• Maintain an expert level of knowledge of account products, business background, and current industry developments.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required

Basic Requirements:

• Bachelor's Degree in Construction Management, Project Management, or Business Administration, or Automotive Engineering and 3 years field service or project management experience or 7 years of field service or project management experience.
• Willingness to travel, domestic and international (up to 50% possible but will vary based on current projects)

Preferred Qualifications:

• Strong personal drive with a solution-oriented approach, and the ability to work extended periods without supervision.
• Ability to manage concurrent tasks and bring projects to completion
• Organizational, planning and follow-up skills
• Strong interpersonal skills and the ability to work effectively with others
• Strong analytical and problem solving skills
• Strong oral and written communication skills
• Good presentation skills
• Good ability to cope with frequent schedule and priority changes

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.Job Posting Date18 Dec 2024; 00:12Pay Range$62,195 - $93,293-AnnuallyLocation:Mankato, MNBenefitsRolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.