Service Processor We are currently seeking candidates with Receiving or Returns Processing experience for a Service Processor position for a global leader in automation and control solutions in Warren. In this position, you will verify and keep records on incoming and outgoing shipments of repairs and related items and process repair orders including customer interface and record keeping for the service departments. Shift:
- 1st Shift Monday - Friday 7:00am or 8:00am-3:30pm or 4:30pm
Pay:
- $16-20 / hour based on experience
Key Responsibilities:
- Receives product repairs and logs required information.
- Unpacks and processes all repairs and compares contents and packing slips. Creates and routes RMA's and returns to inventory and vendors.
- Processes equipment requiring retro.
- Verifies that all incoming and outgoing equipment is properly logged; and prepares outgoing repairs for shipment.
- Answers telephone calls and provides information regarding non-technical service related issues and handles all Helpdesk requests.
- Contacts customers to obtain purchase order numbers and information pertinent to service billing issues and special handling requirements.
- Verifies service departments' technicians have entered order text and parts used to the computer system.
- Arranges shipment via appropriate carrier for completed repairs.
Minimum Requirements:
- Minimum of one year of related experience or equivalent combination of education and experience.
- Ability to enter data into a computer.
- Ability to acquire basic product knowledge.
- Ability to use hand tools to pack shipments.
- Must be very well organized.
- Associates or better in a technical field preferred
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Direct Deposit
- More benefits once hired in
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