General Purpose:
- Under a significant level of guidance and direction, provides customer service for one or more products.
- Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with company's policies and procedures.
Specific Responsibilities:
- Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
Responsibilities:
- Delivers quality service to clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more products
- Performs data input, maintaining strong prioritization and organization
- Documents all client interactions
Live the Client's Values
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
Requirements:
- Consideration may be given to a candidate with a degree in lieu of experience
Education:
- Bachelor's Degree Preferred
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.