Service Representative
: Job Details :

Date: Oct 8, 2024

Location:

Guaynabo, PR

Company: Popular

Workplace Type: On-site

Service Representative

Job Type

General Description

As a medicare advantage call center representative, you will be responsible for providing excellent customer service and information to our members, providers, and brokers. You will handle inbound and outbound calls, answer questions, resolve issues, and educate callers about our medicare advantage plans and benefits. You will also document all interactions and follow up as needed. You will work in a fast-paced and dynamic environment, where you will be expected to meet quality and performance standards.

Essential Duties and Responsibilities

+ Answer incoming calls from members, providers, and agents regarding medicare advantage plans, benefits, eligibility, claims, enrollment, billing, and other inquiries.

+ Make outbound calls to members, providers, and agents as needed to follow up on requests, issues, or concerns.

+ Provide accurate and timely information and education to callers, using appropriate resources and tools.

+ Resolve issues and complaints in a professional and courteous manner, escalating complex cases to the appropriate department or supervisor.

+ Document all call details and actions taken in the system, ensuring compliance with policies and procedures.

+ Meet or exceed quality and productivity goals, adhering to call center policies and protocols.

+ Participate in training and coaching sessions, and provide feedback and suggestions for improvement.

+ Stay updated on the latest changes and updates regarding medicare advantage plans and regulations.

+ Perform other duties as assigned.

Education

+ 60 Bachelor's Degree Credits Approved in related fields

Experience

At least one year of experience in a call center or customer service environment, preferably in the health care or insurance industry.

Other Qualifications

+ Knowledge of medicare advantage plans and benefits, or willingness to learn.

+ Excellent communication and interpersonal skills, both verbal and written.

+ Ability to handle multiple tasks and prioritize effectively.

+ Ability to work independently and as part of a team.

+ Proficient in Microsoft Office and other computer applications.

+ Flexible and adaptable to changing business needs.

+ Bilingual in English and Spanish.

Region Locations

Caparra Center Mezzanine

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Ricos leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Populars employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us ...@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.

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