Join our team as a Service Representative at WithMe, Inc!
As a Service Representative at WithMe, Inc., you will work out of a designated region with the opportunity to expand into additional markets. You will play a key role in delivering and servicing our coffee and printing solutions, ensuring a smooth experience for our clients. This position requires a valid driver's license and the ability to operate a motor vehicle.
If you think you are the right match for the following opportunity, apply after reading the complete description.
You will be reporting to the Service Operations Manager and will be the face of WithMe, Inc. to our customers, making sure their equipment is installed, serviced, and maintained to the highest standards.
What You'll Do:
Provide courteous, helpful service to our clients Coffee-related services: Install, program, calibrate, and maintain bean-to-cup coffee equipment; Troubleshoot coffee equipment both on-site and over the phone; Collaborate with coffee equipment manufacturers to repair machines in the warehouse and on client sites Manage inventory of all parts and tools Visit clients to provide ongoing operational checks, product delivery, preventative maintenance, and water filter changes Support our fleet of wireless printer stations as needed to ensure optimal operation and implementation for new customers Collaborate with operations and customer success teams for smooth service delivery What You Will Bring
Experience: Minimum of 3 years in customer service-related roles Skills: Strong mechanical aptitude, troubleshooting, and problem-solving skills; coffee equipment experience is a plus, but training will be provided Communication: Excellent written and verbal communication skills Travel: Must be located near a designated region and able to travel within that area, with occasional overnight travel Physical Requirements: Ability to lift objects up to 65 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, and reaching License: Must have a valid driver's license and be able to drive a vehicle Other: Basic plumbing knowledge or willingness to learn Why WithMe?
Employee equity to get some skin in the game Collaborative, smart, and forward-thinking team culture Transparent communication from leadership Direct impact on a high-growth, early-stage company Fun and inspiring team events Perks and Benefits:
Health, dental, and vision coverage 401k with match Short/long term disability FSA and HSA accounts Annual training and tuition allowance Company stock options Competitive PTO policy #J-18808-Ljbffr