Location: Lewiston,NY, USA
Facility: Mount St. Mary's Hospital
Shift: Shift 1
Status: Per Diem FTE: 0.100000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days and Evenings
Hours: Variable hours from 7-6 Monday - Friday
Summary:
The Service Representative is a member of the Catholic Health Physical Therapy and Rehabilitation, Sisters Metabolic Center, Partners in Rehab ( Sister's Piver Center), and AthletiCare team. The position is responsible for greeting patients via telephone and in person to schedule appointments, obtain and update patient demographics and insurance information in hospital and department computer systems. Performs other duties to meet patient and office needs including; accurate referrals, insurance verification and authorization using insurance software, co-pay collection, phones, messages, filing, copying, faxing, and scanning.
Responsibilities:
EDUCATION
High School graduateOne year business course with medical terminology EXPERIENCEOne year experience with medical terminology in lieu of business course
KNOWLEDGE, SKILL & ABILITYSecretarial skills (i.e. typing 30 wpm)
Knowledge of personal computer systems, Microsoft applications, Windows, Word, Excel required
Knowledge of insurances and their requirements for Physical/Occupational/Speech Therapy/Cardiac Rehab
Excellent oral and written communication skills
Excellent customer service
Independent worker
Problem solving skills
Ability to self-motivate with multiple tasks in a demanding environment.
Ability to organize and prioritize multiple responsibilities
WORKING CONDITIONSWorks in Rehabilitation Department
Office environment with intermittent standing and walking, prolonged sitting