Location: Bronx,NY, USA
Job Description
The Service Response Manager is responsible for Interfaces between the facilities department and the client organization provides customer service and supervises and provides technical direction to service response staff in the Facility Service Department for Manhattan College. Accounts vary in size but are generally limited to a single unit with multiple locations, ranging $1M to -$3M in revenue.
Compensation Data
The salary for this position ranges from $55,000 to $65,000, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
If hired, employee will be in an at-will position and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.
Job Responsibilities
* Develop and be accountable for a safe culture that fosters a work environment where no one gets hurt.
* Receives, reviews, and approves work requests to be entered into the computer work management system; provides a first-level assessment of work requests and routes appropriately.
* Hires, trains, directs, and develops Service Response associates.
* Communicates with clients and other departments.
* Work with front line management to prepare and communicate estimates of time and materials required to accomplish jobs.
* Ensure that continuous and closed loop communications take place with all requestors.
* Coordinates with all supervisors and keeps Facilities Manager informed of work plans and status of ongoing work.
* Communicate backlog reports regularly to the Facility Manager and share feedback coming from the client and customers.
* Operates and maintains a complete computerized database of all work requirements and inputs data, produces reports and schedules.
* Collaborates with multiple departments in setting up, tracking, and reporting Key Performance Indicators and provides graphs and charts from CMMS for Monthly Joint Report (MJR), Quarterly Joint Report (QJR), and Annual Reports.
* Promotes a good working relationship with facilities staff and client organization.
* Attend company related training programs, as identified.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
* Bachelor's Degree in appropriate field with 2-3 years of technical experience in the appropriate facility services environment required.
* Experience directing skilled, semi-skilled and non-skilled personnel in a union and/or non-union environment is required.
* Strong computer literacy with strengths in financial analysis, report preparation and interpretation skills are crucial.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Bronx
Nearest Secondary Market: New York City