Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Service Supervisor on 2nd shift in Salem, Virginia at our corporate headquarters. The Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. The supervisor will organize, communicate and delegate responsibilities, while setting priorities, coaching employees as needed and providing technical expertise. Daily tasks include handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, and dispatching or assigning technicians to jobs. This job requires thorough knowledge of repair and servicing heavy equipment and components, and a working knowledge of Caterpillar requirements for machine maintenance. Seeking candidates with previous leadership and supervisory experience. Previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications preferred. College/technical degree, or comparable industry experience, preferred.Requirements for theService Supervisor position include:
- Must have excellent oral and written communication skills.
- Must have excellent customer relations skills.
- Must be organized and able to prioritize and multi-task.
- Must have the ability to manage and delegate work.
- Must have strong mechanical knowledge.
- Proficient in use of a computer; able to adapt to changing technology.
- Promote a positive customer experience.
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Physical requirements must be met for theService Supervisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 70 pounds in weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned. Competitive Compensation and Benefits:
- Health, dental and vision insurance.
- Paid time off.
- 401(k), $0.75 to $1.25 match up to 6%.
- Life and disability insurance.
- In-house training instructors/programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Discounts: cellular phone service, computers, tooling, cars and trucks.
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.Carter Machinery is a drug-free workplace. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)