THE POSITION IN A NUTSHELL
Sciens Building Solutions seeks a Service Team Supervisor. The Service Team Supervisor's primary function is to manage the performance of assigned service technicians to achieve a high customer satisfaction level, ensuring they receive knowledgeable, responsive, professional, and courteous service. This person will be responsible for managing and mentoring the team members in all aspects of their assigned responsibilities, company policies, and procedures. They will report on core competencies of team members and provide recommendations to the Service Manager for training of team members. The Service Team Supervisor will respond to general service requests with the intent of using these opportunities to mentor, train, and evaluate team members.
WHAT YOU'LL BE DOING (and doing well!)
- Provide supervision, mentoring, and training of assigned team members; participate in the review process of team members and identify training needs for each assigned coordinator.
- Manage the day-to-day activities of the service technicians to ensure all tasks are completed in a timely manner and meet the Company's standards of excellence.
- Work closely with the Service Manager to establish an environment of constant improvement.
- Review and approve all weekly technician schedules developed by each coordinator.
- Train staff on the use of all enabling technology platforms, such as the ERP, time management, or inspection tracking systems.
- Ensure the Company meets its contractual obligations for all service contracts, emergency calls, and service requests.
- Coordinate any disciplinary actions with the Service Manager.
- Participate in Company-sponsored meetings, training, and other functions.
- Work independently, or with others as a team, to complete all tasks and related service functions.
- Review and approve service technicians timecards for accuracy.
- Assist Service Manager in developing and implementing a quality service program to increase customer satisfaction.
- Provide feedback to the Service Manager in establishing goals for department personnel; update and monitor on a regular basis.
-
WHAT WE LIKE ABOUT YOU
- Two years of experience as a fire service supervisor or similar role.
- NICET III Fire Alarm Certification Preferred
- Familiar with fire protection codes and operations.
- Strong verbal and written communication skills required due to the need for effective project skills and the ability to adapt to behavioral and cultural change.
- Strong time management skills and ability to multi-task.
- Strong leadership and communication skills.
- Working knowledge of current NFPA 72 inspection, testing, and troubleshooting.
- High school diploma or equivalent.
WHAT WE'RE BRINGING TO THE TABLE
- Competitive salary based on qualifications.
- Paid time off plan and holidays.
- 401(k) matching.
- Short term and long-term disability.
- Medical, dental, and vision plans with options.
- Life insurance.
- Professional career development opportunities.