The Service Support Assistant is responsible for all communication coming in and out of Housekeeping to include answering phones and dispatching direction via radio while maintaining the strict confidentiality of all Club business. In addition, it is the responsibility of the Service Support Assistant to keep the Service Support building storage spaces, equipment rooms and restrooms meticulously cleaned, stocked, and organized at all times.This is a Seasonal / Full-Time position: October - May
Essential Functions of the Job - Dispatches all phone/radio communication from Housekeeping to House Attendants and Housekeepers.
- Issues and inventories all operating supplies.
- Produce weekly inventories and re-order supplies to maintain set par levels. Complete weekly member grocery list in accordance to club standards.
- Controls issuing and receiving of all outside dry cleaning services and bill accordingly.
- Updates arrival and departure sheet to reflect daily changes, additions, and cancellations.
- Requests supplies from purchasing through NBO Process.
- Submit all approved work orders through ANGC Intranet.
- Maintain electronic call log for all incoming calls.
- Call in Grill Room orders and any member requests and notate in electronic Housekeeping log.
- Separates and counts Member/Guest Laundry and dry-cleaning tickets.
- Sort, clean, iron and fold all member laundry and other items and prepare for transport as needed.
- Loads and operates washers and dryers.
- Keeps Service Support Building and restrooms clean.
- Communicate with management daily in regard to operational logistics.
- Physical demands are outlined immediately below.
Physical Demands - Acceptable level of hearing and vision to perform job duties
- Constantly required to walk and work with hands and fingers, lift up to 40 pounds and/or drive a golf cart.
- Constantly required to stand and walk, climb, or balance, stoop, kneel, crouch, or reach with hands and arms.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Other Duties and Responsibilities - Complete Housekeeping or Turndown Duties if necessary.
- Assists in delivery of goods and supplies.
- Performs all other duties as assigned by management deemed to be an integral part of the job
Qualifications: Skills/Knowledge/Attributes: - Excellent customer service and interpersonal skills
- Ability to communicate in a professional manner
- Ability to prioritize tasks and workload
- Proficient with MS Office Suite, to include Outlook
Relative Experience/Education: - Some administrative experience preferred.
- 0 - 2 years laundry/housekeeping experience preferred.
- High school diploma or equivalent
Required License(s): - Possess a valid driver's license and/or successfully completes the Club's internal motor vehicle training program
Projected Work Schedule: Must be available for a varying work schedule to include days, evenings, weekends, holidays, and overtime as required.