Job DescriptionOur client, a world leader in diagnostics and life sciences, is looking for a
Service Support Specialist .
Overview:This role supports the Operations team by managing back-office functions related to customer field support and case management. Responsibilities include troubleshooting complex issues, resolving system problems, and assembling documentation to enhance business operations.
Key Responsibilities:- Provide reporting support and monitor field rosters.
- Develop and maintain standard operating procedures and business documentation.
- Act as the primary contact for escalated issues, serving as a liaison to internal and external stakeholders.
- Conduct audits for quality control, identify errors, make corrections, and recommend process improvements.
- Participate in special projects requiring business expertise.
Qualifications:- Required: Associate's degree with 1+ year of experience, problem-solving skills, organization, multitasking, communication skills, and intermediate computer proficiency.
- Preferred: Bachelor's degree in business, finance, accounting, or supply chain; experience with SAP and Salesforce; advanced skills in data entry, Google Apps, MS Office, and customer service-oriented skills.
Interested! Please apply or send your resume to ...@dawarconsulting.com/...@dawarconsulting.com