Location: Rockford,IL, USA
Job Title: Service Technician
FLSA Status: Non-Exempt
Department: Loram Technologies
Reports to: Assistant Manager, Field Services LTI
GENERAL DESCRIPTION / PURPOSE:
The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad's wheel/rail life.
New Hire Training Incentive: $1000 at 90 days & $1500 at 6 months (dependent on job performance).
ESSENTIAL JOB FUNCTIONS:
Customer Focus
Functional/Technical Skills
Managing and Measuring Work
Written Communication
BEHAVIORAL COMPETENCIES:
REQUIRED QUALIFICATIONS:
Experience: High School Diploma/ Equivalent
Licenses/Certifications: Maintain railroad safety training and certifications
Ability to obtain a CDL.
PREFERRED QUALIFICATIONS:
Education: Associate degree in Electrical or Mechanical
Experience: 1+ years of Field service experience with customer facing role
2+ years working in a railroad environment, Field service, and Basic computer skills
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
Rev: October 2023