Service Technician Helper
: Job Details :

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.START YOUR CAREER NOW.A Service Technician Helper is a self-starter that willdeliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.JOB RESPONSIBILITIES:* Provide service and customer support during field visits or dispatches* Tie workflow to schedule* Manage all on site installation, repair, maintenance, and test tasks* Diagnose errors or technical problems and determine proper solutions on equipment.* Produce timely and detailed service reports* Document processes* Operate vehicle in a safe manner and use field automation systems* Follow all company's filed procedures and protocols* Cooperate with technical team and share information across the organization* Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.* Build positive relationship with customersJOB REQUIREMENTS:* High School diploma and/or equivalent in work experience* Excellent interpersonal skills, proficient in oral and written communications* Assembly experience preferred* Basic reading skills. Must be able to follow directions* Ability to troubleshoot, test, repair, and service technical equipment* Ability to perform work accurately and thoroughly* Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea* Ability to work flexible shifts and to adapt to changing work schedules* Familiarity with mobile tools and applications.BENEFITS:* Competitive Salary + bonus* 401(k)/ Retirement savings* Comprehensive Benefits (medical, dental, vision, life and disability coverage)* Career growth opportunities* Friendly work environment* Paid vacation/holidays