SERVICE TECHNICIAN
: Job Details :

Job Summary

We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team inCorpus Christi. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People-First.

Responsibilities:

Install and/or Repair Dental Equipment: The core responsibility for a Service Technician is to observe, listen, learn and apply training. Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy.

* Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.

* Follow checklists, ensuring all critical parts are examined.

* Demonstrate knowledge on the installation procedures and jobsite protocol.

* Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.

* Perform other duties as assigned

Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

Additional Responsibilities:

* Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson's business conduct and code of ethics and responsibilities.

* Problem Solving Skills: Anticipates problems and customer needs and goes beyond training to find answers.

* Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.

* Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

* Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.

Job Qualifications

* High school diploma or equivalent

* Mechanical aptitude required

* Possesses strong work ethic and takes ownership of both company and customers goals/objectives

* Focused on understanding, meeting, and exceeding customer expectations

* Ability to thrive in a fast-paced environment

* Requires basic computer skills and/or ability to use smart phone/tablet

* Strong verbal and written communication skills

* Valid driver's license along with good driving record

Preferred Qualifications

* Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required

* Excellent organization and problem-solving skills

* Knowledge of Microsoft Outlook, Excel and Teams is helpful

Working Conditions

Physical Demands

* Must be able to remain in a stationary or driving position up to 100% per day.

* Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.

* Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.

* Must be able to reach at shoulder level and reach at waist level up to 25% per day.

* Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.

* Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.

* Must be able to climb steps and/or ladders less than 5% per day.

Travel and On-call

* 100% travel to customer sites in a local geographic area

* Occasionally out of town for overnight and/or after-hours