Location: Thomasville,GA, USA
When you join Rumbles Document Solutions. you are joining an organization that is deeply rooted in the Philosophy of doing what is right as a human being. Through this Philosophy, our employees are passionate about providing best-in-class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.
In addition, were a Great Place to Work and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.
As a Service Technician, you will maintain optimum operation of copiers and digital copiers/printers via preventive maintenance and emergency repairs. Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s).
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesnt come around every day.
Responsibilities:+ Install, configure, troubleshoot, and maintain customer desktop PC hardware and software.
+ Install desktop PC updates and temporary fixes to existing programs.
+ Provide information and assistance to customers.
+ Present formal and informal training to customers.
+ Report, respond to and resolve customer requests.
+ Become the dedicated Kyocera Fleet Services (KFS) remote fleet support technician with the ability to troubleshoot and respond to KFS warnings and alerts.
+ Learn proactive and help desk procedures through the KFS portal.
Qualifications:Required:
+ Proficiency with business collaboration tools such as MS Office applications, including Outlook.
+ Superior in-person customer service and communications skills.
+ Effective organizational and time/task management skills including the ability to prioritize responsibilities and to operate with changing priorities.
+ Self-starter with the ability to perform with little or no direct supervision.
+ Strong mechanical aptitude
+ Must maintain high level and current knowledge of procedures and troubleshooting techniques for new and existing equipment environments, currently used software, and specialty software.
+ Must be able to lift up-to 50 pounds.
Preferred:
+ High school diploma or GED.
+ Any CompTIA certifications.
+ Prior computer and network experience.
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The companys portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.
KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.