Service Technician
: Job Details :

Pay Scale: $13 and up (Based on experience)

Work Hours: 7:00am - 5:30pm, 4-days per week with a hour lunch break. Work hours may vary based upon project. Overtime may be required.

Primary Job Function: Technicians at Healthy Home Heating & Cooling are expected to diagnose, maintain, repair and install residential HVAC equipment. Servicing HVAC equipment is only half of the job; technicians at our company are also expected to serve our customers by building relationships and trust. Technicians at our company service and install reliable HVAC equipment the correct way without taking shortcuts. We at Healthy Home Heating & Cooling are good people who serve good people - our number one duty is to serve our customers by keeping the world cool, comfortable 70 degrees.

Reports to: Service Manager

Required Qualifications:

* Valid driver's license.

* Must be able to pass a background check.

* Must be drug-free and able to pass a new hire and random drug screenings.

* Demonstrate willingness to invest in tools used in the installation of HVAC equipment

* Demonstrate willingness to invest time training to advance position.

* Demonstrate commitment to developing customer service and communication skills

* Ability to follow written and verbal directions as given.

* Ability to follow Safety Guidelines:

* Ability to operate power and hand tools safely.

* Safely work with heights and in tight working conditions from extension and step ladders

* Ability to use safe lifting procedures

* Ability to use full range of body motion: climbing, balancing, stooping, kneeling, reaching, lifting, bending and twisting.

Daily, Weekly, Monthly, Yearly Duties:

* Purchase required tools as listed for HVAC service technician.

* Arrive at job site at scheduled time and location as dispatched.

* Operate company vehicle as needed.

* Follow instructions from supervisor and carry out in a timely manner.

* Report problems with company tools or vehicle promptly.

* Maintain professional appearance and attitude at all times.

* Demonstrate mechanical aptitude.

* Unload truck supplies and equipment.

* Participate in quarterly inventory.

* Attend and participate in employee meetings and training.

* Develop customer service, communication and team-work skills with contractor representatives, supervisors, co-workers and other sub-contractors on job sites.

* Other duties as assigned.

Performance Indicators:

Certain key business indicators that will measure the effectiveness of the HVAC service technician. These include the following:

* Number of times projects are completed on schedule.

* Number of positive reviews from customers.

* Ability to work with others in a team environment.

* Number of callbacks on workmanship.

* Cleanliness and organization of work site and work vehicle.

* Accuracy of paperwork including time cards.

* Ability to build and construct ductwork and fittings.

* Number of tool/equipment breaks due to lack of maintenance or proper use.

Training Provided:

The company is dedicated to providing the following support and training:

* Ongoing technical training for the advancement of technical ability.

* Manufacturer and supplier training.

* EPA licensing preparation and training.

* Any related education will be considered on a case by case basis.

Working Conditions:

Varying work conditions exist with this position. Uncontrolled environments included with this position are:

Job sites in various phases of construction, highways/roadways used with company vehicles, homes

owned by customers including various and intrinsic hazards, exposure to weather conditions. Controlled

environment includes the Healthy Home Heating & Cooling shops/offices/warehouses which are maintained in a safe manner.

Acknowledgment:

I have read and understand this job description and fully understand the requirements set forth herein. I accept the position and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability. I understand that this job description is not an employment contract,

and that it may be changed at any time based on business needs.