Service Technician
: Job Details :

Are you looking to grow your skills and career in a supportive and well-established company? We offer 3 levels of Service Technician roles, with extensive cross-training opportunities, tuition, and certifications paid for. Salary: $30-$37/hour with excellent benefits and PTO. Travel: Up to 6% annually, with a valid state driver's license required. Many of our employees have been with us for a long time, and we heavily promote from within. Responsibilities: Inspect and maintain technology solutions, including Access Control, Audio/Visual, Fire Alarm, Healthcare Communications, Sound Systems, and Video Surveillance Provide front-line support across various settings, including stadiums, hospitals, schools, and banks Levels of Service Technicians: Tier I: Troubleshoot and resolve issues Inspect devices and provide quality reports Recommend preventative maintenance Communicate effectively with internal and external customers Handle escalated customer cases and de-escalate situations Provide on-site client training as required Tier II: Handle escalated support calls from Tier I Provide remote troubleshooting support Document troubleshooting steps and escalate to Tier III as needed Train technical staff to maintain high support standards Ensure customer satisfaction and maintain service supplies Tier III: Handle complex troubleshooting and research Provide excellent phone and email support Act as a point of escalation for difficult cases Work independently and as part of a team Set up and use remote software like TeamViewer Deploy on-site solutions when necessary Requirements: Experience in a technical field (minimum 2 years) Associates Degree in Electronics preferred Valid State Driver's License Ability to climb and work from ladders and scaffolding Willingness to travel and work weekends/overtime as needed Strong communication and problem-solving skillsBenefits: Health, dental, and vision insurance Flexible spending account Paid time off and holidays (8) 401K/profit sharing Short-term disability Training and professional development Dynamic company culture Company apparel stores Generous per diem and company-paid hotel rooms during travel Cell phone stipend Company vehicle Join us and be part of a team that values growth, teamwork, and excellence in service.