Service Technician Job Description:Georgia Spa Company is seeking a full-time service technician to join our team. The service technician will possess a combination of specialized mechanical and electrical skills along with customer service skills to offer excellent service to hot tub, sauna and swim spa customers in need of repairs and/or maintenance. The person in this position should be able to demonstrate responsibility and accountability as the service tech will predominantly work independently to complete services in a timely manner while maintaining customer satisfaction.This position works out of the Georgia Spa Company Service & Distribution Center in Auburn, Georgia, and requires daily travel around Atlanta, North Georgia and Augusta areas. The service center operates on a Monday-Friday schedule. Typical hours are 8 a.m. - 5 p.m., however with the nature of this position, service technicians sometimes work later than 5 p.m.Key Qualifications:
- High school diploma or equivalent
- Previous hot tub, swim spa and/or pool experience preferred
- Basic plumbing, electrical experience preferred
- Ability to read, write and efficiently communicate with customers and fellow employees
- Care about details and demonstrate organizational skills
- Ability to follow policies, procedures and guidelines
- Believe in teamwork, have a desire to have fun at work and display a positive attitude
- Be dependable, timely and reliable
- Basic computer and mathematics skills
- Physical effort required associated with standing, sitting, walking, bending, reaching; ability to lift, push and/or pull heavy weight.
- Current and valid Georgia driver's license with clean driving record; Minimum driving age of 18
- Coachable
Specific Position Responsibilities:
- Provide top-notch customer service and treat all customers with respect
- Test and balance water chemistry
- Provide inspection, diagnose and repair of hot tub, sauna and swim spas
- Suggest and/or sell needed replacements or upgrades to customers (chemicals, supplies, etc.)
- Complete job paperwork in a timely manner (same day service provided)
- Maintain inventory of service vehicle while keeping it clean and organized
- Uphold proper condition of company provided tools
- Dress in uniform (company reimbursement for uniform)
Compensation & Benefits:
- Compensation commensurate with experience. Benefits include:
- Paid Time Off
- Holiday Pay
- Medical insurance program
- Dental insurance program
- Life insurance
- Other insurance
- Generous employee purchase plan
Not all benefits are immediately available. Benefits become available based on longevity with the company.Georgia Spa Company is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, religion, color, sex, age, national origin, mental or physical disability, veteran or family status, or any other status or condition protected by applicable federal, state, or local laws, except where an occupational qualification applies.This policy extends to all aspects of the employment relationship, including, but not limited to, recruiting, interviewing, job assignments, training, compensation, benefits, discipline, use of facilities, participation in Georgia Spa Company sponsored activities, termination, and all other terms, conditions, and privileges of employment.Job Type: Full-time