Are you a highly organized professional with a passion for delivering exceptional customer service in the automotive industry? The C. Harper Auto Group is seeking a Dispatcher to join our Service Concierge Team. In this critical role, you'll be responsible for coordinating vehicle logistics, managing a team of Service Valets, and ensuring an exceptional experience for our valued customers.Position Overview:The Dispatcher for the Service Concierge Team plays a vital role in maintaining the seamless flow of operations within our service department. This position is responsible for scheduling and monitoring vehicle pickups and returns, directing Service Valet staff, resolving service-related issues, and ensuring a superior level of customer satisfaction.As the liaison between customers, the service team, and the Service Valet staff, the Dispatcher must exhibit strong leadership qualities, exceptional organizational skills, and a customer-centric mindset to meet the high standards of C. Harper Auto Group.Key Responsibilities:Customer Service Excellence:
- Serve as the primary point of contact for service-related inquiries and concerns.
- Ensure customer satisfaction by promptly and professionally addressing complaints or service issues.
- Communicate technical service information to customers in an easy-to-understand manner.
Leadership & Team Coordination:
- Direct and oversee Service Valet staff, ensuring timely and accurate vehicle pickups and returns.
- Monitor task completion and provide feedback to team members to maintain high standards of performance.
- Assist in training and development of Service Valet team members to foster growth and efficiency.
Logistics and Dispatch Management:
- Plan, schedule, and adjust daily Service Valet tasks, including pickup and return schedules.
- Accurately transfer appointments from RedCap to internal tracking systems, maintaining precise records.
- Utilize Uber and other tools to coordinate transportation needs and resolve logistical challenges.
Technical and Administrative Proficiency:
- Maintain accurate data in CRM systems, dealership management software (DMS), and internal spreadsheets.
- Report technical issues to the RedCap Dashboard support team and follow through to resolution.
- Use Microsoft Office Suite to manage schedules, generate reports, and update operational plans.
Problem-Solving & Decision-Making:
- Proactively identify and resolve issues related to scheduling, vehicle logistics, or team coordination.
- Make critical decisions under pressure while balancing customer satisfaction and operational efficiency.
- Continuously seek process improvements to enhance overall service operations.
Qualifications and Requirements:Education:
- High school diploma or equivalent (required).
- Associate or bachelor's degree in business administration, automotive technology, or a related field. (preferred).
Experience:
- 1 - 2 years of experience in the automotive service industry or a related customer service field. (preferred).
- Prior experience in a customer service or concierge role.
- Proven leadership experience, particularly in automotive or service-related environments.
Skills and Competencies:
- Customer Service: Exceptional ability to provide top-tier service and manage customer relationships effectively.
- Communication: Outstanding verbal and written communication skills, with the ability to convey technical details clearly.
- Organizational Skills: Demonstrated ability to manage multiple tasks, maintain detailed records, and thrive in a fast-paced environment.
- Technical Knowledge: Familiarity with automotive services, maintenance schedules, and repair processes.
- Problem-Solving: Strong critical-thinking skills to address and resolve operational and customer concerns.
- Technology: Proficiency in CRM software, Microsoft Office Suite, and dealership management systems.
Additional Requirements:
- Licensing:
- Valid driver's license with a clean driving record.
- Ability to drive both automatic and manual transmission vehicles (preferred).
- Physical Requirements:
- Ability to stand for extended periods and perform light lifting as needed.
- Availability:
- Flexibility to work evenings, weekends, and other shifts aligned with dealership hours.
Why Choose C. Harper Auto Group?At C. Harper, we value our employees as much as our customers. We offer a supportive work environment, opportunities for career advancement, and a comprehensive benefits package designed to support your personal and professional growth.Benefits Include:
- Competitive Pay Plans: Industry-leading salaried pay and commission structures, rewarding you for meeting and exceeding service goals.
- Full Medical, Dental, and Vision Insurance: With a medical plan option available at no cost to employees.
- 401k Plan: Featuring an annual company contribution to help secure your financial future.
- Pro-Rated Paid Time Off: Available starting on your 91st day, ensuring work-life balance.
- Short-Term Disability Insurance: Provided at no cost, with additional options available through Aflac & American Fidelity.
- Life Insurance Coverage: Fully covered by the company, with buy-up options available.
- Career Growth Opportunities: As part of a respected, family-owned business, you'll have ample opportunities for promotion and professional development.
Take the Next Step in Your Career - Apply Today!If you're ready to bring your expertise and passion to a role where you'll truly make a difference, we invite you to apply now to join the Service Concierge Team at C. Harper Auto Group.C. Harper Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.