Company Overview: At Blueprint Automation, we design, develop, and manufacture case packers and tray packing solutions for flexible and other tough-to-handle packages such as doypacks, pillow bags, and four-sided sealed bags. Built for around-the-clock operation, these solutions have a worldwide reputation for their quick change-over, flexibility, speed, and comprehensive design. Our Integrated state-of-the-art technologies include gravity, pick and place, wrap-around, and vision-guided robotics.We are absolutely passionate about innovation. It adds the fun and inspiration to our work that people need to excel. Our customers stimulate innovation by developing new needs, and we are on a never-ending quest to find a better, simpler way. BPA has no innovation budget. Innovation is what we are.Position:We are looking for a Warranty Coordinator based out of our South Chesterfield, VA location. Duties include but are not limited to:
- Work directly with the Warranty Manager to manage warranty projects and new warranty claims.
- Use Microsoft Office tools
- Use ERP system
- Provide customer service to submit warranty claims and returns
- Provide management with necessary information about the warranty projects.
- Provide warranty support for crisis mode projects
- Coordinate with multiple departments and OEM suppliers to complete warranty projects.
- Coordinate with other departments Lessons Learned through warranty tracking
- Perform other duties as needed
Education/Experience & Qualifications:
- Minimum of a high school diploma (or equivalent) and 1-2 years of experience in customer service and/or project management. However, a combination of experience and/or education will be taken into consideration.
- Professional communication, attitude, and image.
- Good verbal and written presentation - organized - good planner, good interpersonal skills.
- Intermediate knowledge of Microsoft Office suite is required.
- Previous ERP experience (Epicor/Kinetic) is preferred but not required.
- Previous experience in automated machinery is preferred but not required.
- Knowledge of Solidworks and eDrawings is preferred but not required.
- Knowledge of MS SQL is preferred but not required.
At this time, BPA will not sponsor a new applicant for employment authorization for this position.BPA prides itself on the quality of its employees and as such, candidates who receive an employment offer will be required to pass a drug screen and background check successfully.BPA offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. In addition, we offer a robust benefits package including a majority employer-paid employee health, dental, vision, life, and disability; 20 days' PTO during the first year of employment, as well as 401(k) with a 6% match.BPA is an Equal Opportunity Employer, Minorities/Females/Disabled/Veterans.