Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Benefits
- Health, Dental, and Vision Insurance
- Generous PTO
- Paid Holidays
- 401k + Match
- Opportunities for Advancement
- And much more!
Responsibilities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
- High school diploma or equivalent
- Valid commercial driver's license & clean driving record
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Automotive service advisor experience
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
About Us: Customers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has since grown to sell Chrysler, Dodge, Jeep, Ram, Chevrolet, Buick, Isuzu Trucks, Ford and Lincoln brands in seven locations: Sauk Prairie, Pulaski, Oconto Falls, Watertown, Janesville, and Madison. We've been doing business in Wisconsin for over 95 years because people trust us. Come experience it for yourself. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.