Location: Rochester,NY, USA
Job Title: ServiceNow Admin/Developer Subject Matter Expert (SME) Client Location: Rochester, NY (100% Remote) 10-15 hours per week Job Summary: We are looking for a skilled ServiceNow Admin/Developer Subject Matter Expert (SME) with 10-12 years of experience to support our direct client in the energy sector. This role requires expertise in ServiceNow administration and development, focusing on an on-premises ticketing tool rather than a cloud-based system. The ideal candidate will have experience in both administration and development aspects of ServiceNow and preferably hold relevant certifications. Key Responsibilities: • Provide expert guidance and support in ServiceNow administration and development for the client's on-premises system. • Manage and maintain the ServiceNow ticketing tool to optimize workflows and ensure smooth operations. • Collaborate with stakeholders to gather requirements, implement changes, and improve system functionality. • Offer technical expertise and troubleshooting support as needed. • Ensure best practices are followed in development, deployment, and maintenance of the ServiceNow environment. Required Skills: • 10-12 years in ServiceNow administration and development roles. • Strong hands-on experience in ServiceNow administration and development, with deep understanding of on-premises deployments. • Experience managing ServiceNow ticketing tool configurations and workflows. • Strong analytical and troubleshooting abilities for resolving technical issues. • Excellent communication skills to work effectively with remote teams and client stakeholders. Preferred Qualifications: • ServiceNow Certified Administrator or Developer preferred.