ServiceNow Administrator
: Job Details :

Title: ServiceNow Technical Lead/AdministratorLocation: ALTA is supporting a contract opportunity working for a client located in the Cincinnati, OH area.ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.The ServiceNow Administrator is responsible for the overall design, implementation, and maintenance of the ServiceNow platform within the organization. This role involves working closely with business stakeholders, IT teams, and external vendors to ensure that the ServiceNow platform meets the needs of the organization and is aligned with industry best practices. The ideal candidate will have a strong technical background in ServiceNow, excellent problem-solving skills, and the ability to lead and mentor a team of ServiceNow developers and administrators.Key Responsibilities: 1. Platform Management:o Ensure the platform is up-to-date with the latest patches, releases, and best practices.2. Stakeholder Collaboration:o Collaborate with IT teams to integrate ServiceNow with other enterprise systems and tools.3. Team Leadership and Mentorship:o Mentor a team of ServiceNow developers and administrators.o Provide technical guidance and support to team members and ensure adherence to best practices.4. Process Improvement:o Identify opportunities for process improvement and automation within the ServiceNow platform.o Implement and maintain ITIL processes and ensure alignment with organizational goals.5. Training and Documentation:o Develop and deliver training sessions for end-users and administrators.o Create and maintain comprehensive documentation, including design documents, user guides, and standard operating procedures.6. Security and Compliance:o Ensure the ServiceNow platform is secure and compliant with organizational policies and industry standards.o Perform regular audits and assessments to identify and mitigate risks.7. Performance Monitoring and Troubleshooting:o Monitor the performance of the ServiceNow platform and implement optimizations as needed.o Troubleshoot and resolve technical issues in a timely manner.Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.Minimum of 5 years of experience in ServiceNow administration and development.Proven experience as a technical lead or similar role, with the ability to mentor a team.Strong knowledge of ServiceNow modules.Experience with REST/SOAP APIs, integrations, and data migration.ITIL certification is preferred.Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Preferred Skills: ServiceNow Certified System Administrator (CSA) and/or other relevant certifications.Experience with Agile/Scrum methodologies.Familiarity with cloud platforms and technologies.