ServiceNow Application Analyst
RELOCATION PAID: Yes
LOCATION / RESIDENCE: REMOTE / FLORIDA
Applicants MUST reside in or relocate to Florida.
JOB DESCRIPTION
- Incident resolution
- Customer support for all live ServiceNow modules
- Request evaluation and completion
- Participation in ServiceNow system upgrades and/or patches
- Propose and lead small, mid, or large-sized optimization efforts
- Support and assist in development of ITSM Team, specifically with regard to mentoring more junior colleagues
- All ServiceNow JavaScript work including technical integration and customizations
- Lead ServiceNow module implementations in collaboration with ServiceNow and any partnered vendor(s)
- Managing HI portal tickets with ServiceNow
- Building & Fostering inter and intra-departmental relationships
Ongoing Projects:
- Certificate Inventory and Management
- Forecasting for Projects (Discovery)
- Upland RightAnswers migration to ServiceNow KB
- ServiceNow Washington Upgrade
Upcoming Projects:
- Agent Chat, Agent Workspace, and Virtual Agent
- Release Management
Requirements:
- Certified ServiceNow Administrator
- Bachelor's but will accept 10+ years of experience in lieu of degree
- 10+ years of experience as a ServiceNow Administrator
- In particular, significant experience with at least 4 of the following areas is required:
- ITSM - Asset Management
- ITSM CHG/INC eBonding w/ External Vendor
- ITSM CMDB/CSDM
- ITSM Mobile Agent
- ITBM Agile Management
- ITBM Demand Management
- ITOM Certificate Inventory & Management