Job Title: ServiceNow Business Analyst Location: New York, NY (onsite) Duration: Contract Need only Visa Independent candidates Job Description:
- Minimum of 8+ years of experience as an ITSM business analyst
- Minimum of 5+ years of experience working with the ServiceNow platform as an business analyst
- Minimum of 5+ years of experience working with as an implementation partner to assist organizations in ServiceNow migrations
- Understanding of the Incident, Problem, Change, Configuration, Knowledge, and Request Management processes
- Experience in test plan creation and execution, including automated test scripts
- Experience implementing systems using the Agile/Scrum methodology, including the user of Jira
- Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
- Experience designing and implementing IT process workflows, procedures, and technical standards
- Solid understanding of service management as it pertains to IT services