ServiceNOW Business Analyst
: Job Details :

Job ID Number

R4457

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

We are looking for a motivated Technical Business Analyst ready to take us to the next level! If you have 7 years of experience as a Business Analyst, 2 years of experience automating workflows within ServiceNow, and are looking for your next career move, apply now.

Job Description

We are looking for a Technical Business Analyst to collaborate with team members to identify paper-based workflows and facilitate their automation. This 6+ month contract position will be hybrid, in Trenton, NJ.

What You'll Do

• Collaborate with client's staff to identify and document current activities and determine if these activities can be streamlined.

• Gain consensus on the streamlined approach and build these processes into ServiceNow.

• Identify reports, SLAs, and KPIs to measure performance and timeliness.

• Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows' automations effectively.

What You'll Need

Required:

• Bachelor's degree in computer science, management information systems, or similar field.

• At least 7 years of experience as a Technical Business Analyst

• At least 2 years of experience automating workflows within a Service Management application such as ServiceNow.

• At least 2 years of experience documenting processes within Vizio or similar application.

• At least 2 years of experience with ITIL process improvement model.

• Strong ability to communicate complex technical concepts to both technical and non-technical stakeholders.

• Strong technical problem-solving skills and experience

Preferred:

• Knowledge of automating workflows within ServiceNow

• Ability to identify value added steps and eliminate non-value-added steps in workflows

• Experience identifying and establishing KPIs and reports

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

• Must be able to communicate with customers/team members over the phone and in person

#LI-NA1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to ...@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.