Job Description: Pay Range $50hr - $54hr
- 10+ years Relevant ServiceNow Experience.
- Total IT experience minimum 12+ Years in ServiceNow operations.
- Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.
- Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.
- Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.
- Excellent knowledge of CMDB and Asset Management Services: Business Application and Configuration item relationships.
- Must have experience in CMDB, Orchestration, Discovery, Service Mapping, Integrations, Asset Management, MID Server configurations etc.
- Expert on ServiceNow Discovery module, comfortable deploying discoveries in a multi-datacenter environment.
- Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
- ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.
- Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and customization of the core applications such as. Incident, Problem, Change, Service Catalog and workflows.
- System/Process Automation (Orchestration) experience.
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
- Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS.
- Experience in working on ServiceNow Development using Agile/Scrum methodology.
- bility to communicate fluently with client stakeholders.
Preferred Skills:
- Very good exposure towards ITOM, Expertise in implementing agentless work in the enterprise using the ServiceNow Instance.
- Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.
- Web Services Integration (SOAP, REST, JSON, JDBC.
- Experience implementing systems using the Agile/Scrum methodology.
- Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks.
- Strong communication, Strong presentation and writing skills.
- Minimum ServiceNow CSA and ITIL certification.
Preferred:
- ITOM Discovery / CIS/ CAD ServiceNow certification is an advantage.