Saxon Global
Location: all cities,PA, USA
Date: 2024-11-23T08:43:25Z
Job Description:
Responsibilities - Perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations.
- Manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
- Personalize and create forms and fields
- Create new applications, modules, and tables
- Activate a plug-in
- Build reports, gauges, and homepages
- Set up Service Level Agreements (SLAs) and monitor SLA workflows
- Create and track Service Catalog requests, and items with variables
- Create, monitor, modify, and publish Service Catalog workflows with approvals
- Follow the notification process back to the Business Rule
- Import data into the instance
- Create and use update sets to facilitate moving customizations between your instances
- Search, populate, and customize the Knowledge Base
- Create an Access Control Rule (ACL)
- Create global controls for attachments and cookies
- Custom scripting
- Build third party software integrations
- Answering how to technical and application configuration questions
- Aiding in translating business requirements into technical requirements
- Facilitating roll out of new applications and modules
- Manage the ServiceNow system upgrades that occur three times per year
- Assisting in troubleshooting patch / release management issues
The ideal candidate will have: - Proven implementation experience
- A background in the IT Infrastructure Library (ITIL) business process
- Working knowledge of IT operations.
- Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus.
Required Skills: - 2 Years - Proven ServiceNow implementation experience
- 2 Years - Web applications, networks, protocols and email (SMTP, POP3)
- 2 Years - Basic understanding of ITIL v3 methodologies
- 2 Years - Understanding of enterprise IT architecture
- 2 Years - Working knowledge of relational databases
- 2 Years - Experience with database manipulation via a programming language
- 2 Years - Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
- 5 Years - Impeccable time-management and record keeping
- 5 Years - The ability to take complex end-user requirements to code
- 5 Years - A positive can-do attitude & willingness to learn
- 5 Years - A strong personal commitment to quality service
- 5 Years - The ability to work independently and with a team
- 5 Years - Excellent communication
Desired Skills: - 2 Years - LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
- 2 Years - Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
- 2 Years - Web Services integrations
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