ServiceNow Developer/ Admin
: Job Details :

Role: ServiceNow Developer/ Admin Location: Rockville, MD - Remote but occasional visit is required. DMV areas candidate preferred. Fulltime/Direct hire Active Public trust clearance/Or clearable Prior experience with HRSA, HHS and other government exp. Note: Need Hands on Dev Experience and Admin Experience Hands on strong implementation and configuration experience in ITSM Solution Application name: HRSA 4CAST, Personnel Action and **roll Management System (PAPM) HR Ethics Database (HERD) Labor Employees Relation Database (LERD) Consolidated Acquisition Spending Tracker (4CAST) HRSA AMS Custom Applications Portal (HACAP) or equivalent single sign on (SSO) portal for multi-factor authentication Reasonable Accommodation Processing and Tracking System (RAPTS) Key Responsibilities: ServiceNow Administration: •Manage and administer the ServiceNow platform, including user access, system configuration, and data management. •Configure and customize ServiceNow modules, workflows, forms, and business rules to support ITSM processes and requirements. •Monitor system health and performance, troubleshoot issues, and ensure the overall stability of the platform. 2. ITSM Development: •Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ServiceNow solutions. •Design, develop, test, and deploy custom applications, modules, and integrations within the ServiceNow ecosystem. •Create and maintain scripts, UI policies, and client scripts to enhance user experience and streamline processes. 3. Process Automation: •Identify opportunities for process automation and optimization using ServiceNow's workflow engine and automation capabilities. •Implement automation solutions to improve efficiency, reduce manual tasks, and enhance service delivery. 4. Incident and Problem Management: •Design and configure incident and problem management processes within ServiceNow, ensuring timely and effective resolution of IT issues. •Collaborate with cross-functional teams to establish best practices for incident and problem management. 5. Change Management: •Configure and customize change management processes in ServiceNow, supporting controlled and efficient changes to IT environments. •Facilitate change management activities, including planning, approval workflows, and reporting. 6. Reporting and Analytics: •Create and maintain dashboards, reports, and performance metrics to monitor ITSM processes and measure service levels. •Provide insights and recommendations based on data analysis to drive continuous improvement. Qualification: •Bachelor's degree in Information Technology, Computer Science, or related field. •Proven experience as a ServiceNow Developer/Administrator, focusing on ITSM processes and solutions. •Strong hands-on experience with ServiceNow administration, configuration, and development. •Proficiency in JavaScript, HTML, and CSS for scripting and UI customization. •Familiarity with ITIL practices and ITSM processes (incident, problem, change management, etc.). •Knowledge of ServiceNow integration capabilities and REST APIs. •Excellent problem-solving skills and attention to detail. •Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams. •ServiceNow certification(s) (e.g., Certified System Administrator, Certified Application Developer) will be preferred