ServiceNow ITOM Platform Developer As a ServiceNow Developer, play a crucial role in Identified developer will work in areas of IT Operations Management to include Event Management Integrations of Applications, Orchestration of Incident Remediation, Process & Workflow and Cloud Automation and will be part of Managed Services Platform Engineering team. Coordinate and support the design, development, and implementation of ServiceNow solutions within Federal organizations. Responsible for analyzing business requirements, architecting solutions, and leading the technical implementation of ServiceNow platform capabilities. This role requires a deep understanding of ServiceNow architecture, best practices, and a strong ability to translate business needs into technical solutions.
Responsibilities: - Lead the design, development, and implementation of ServiceNow solutions in alignment with federal government requirements and standards
- Establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.
- Provide expertise in integrating ServiceNow with other systems and applications within the federal government ecosystem
- Integrate multiple tools as per requirement and should be capable enough to write script in any language
- Interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.
- Architect, configure, and customize ServiceNow applications/modules such as Incident Management, Change Management, Service Catalog, and CMDB to meet organizational needs
- Setting up a CMDB process comprising analysis, plan, design and implement phase.
- Manage all customer CMDB's end to end and run scheduled report outs.
- Provide configuration management support to multiple IT projects simultaneously.
- Possess comprehensive knowledge of the configuration management field and ability to complete difficult and complex assignments.
- Must have experience in implementing and using configuration management for multi-environment IT applications.
- Ability to implement and work on various IT Infra & Application using ServiceNow Discovery & Service Mapping is a prerequisite.
- Having deep knowledge of Business Service Maps and configure Availability reporting is a must
- Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.
- Develop and maintain documentation related to ServiceNow architecture, design decisions, configurations, and integrations
- Conduct code reviews and provide guidance to development teams to ensure adherence to best practices and standards
- Stay abreast of ServiceNow updates, releases, and emerging technologies to drive continuous improvement and innovation within the platform
- Collaborate with security teams to ensure ServiceNow solutions meet federal government security requirements and comply with relevant regulations such as FISMA, NIST, and FedRAMP
- Assist in troubleshooting and resolving complex technical issues related to ServiceNow implementations
- Advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients
- Define solutions across the platform that align to out of the box capabilities
Skills: - Ability to evaluate the current environment, gather needs, and propose a recommended CM (Configuration Mgmt) solution
- Ability to define and design Configuration management standards for the technology
- Ability to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement them
- Ability to automate major processes
- Have a passion for Programming and problem solving
- Knowledge on Object Oriented Programming Concepts (OOPS) and Object-Oriented Design Principles
- Knowledge of Python, Shell scripting and PowerShell will be needed.
- Should have working experience in event management module, integration with event management module from monitoring tool
- Should have working experience in Cloud Management Module of ServiceNow.
- Should have built some automation script for customer to save cost.
- Should have knowledge on integrating multiple tools as per requirement and should be capable enough to write script in any language
- Should have knowledge on cloud platform like AWS, Azure
- Debugging skill along with coding skills is very important
- Well aware of the importance and techniques of writing unit testable code
- Prior knowledge of ITIL process will be an added advantage
- Should have knowledge on ITSM, Portal, Catalog, HR Module, ITBM, SOC & GRC etc.
- Should have knowledge on the domain separation and how portals and catalogues will work for domain separated instance.
- Knowledge on building Catalogs, variable sets, Client scripts, UI Policies, UI Actions, and ACL.
- Debugging skill along with coding skills is very important
- Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.
- Customer service and communication skills: Ability to work graciously with users while resolving their issues
Qualifications: - Bachelor's degree in computer science, Information Technology or related discipline
- Trusted advisor to executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies
- Management consulting experience with ability to travel up to 25%
Expectations: - Quick learner, well organized and highly motivated with good communication skills
- Will work with a team of highly skilled developers and excellent mentors
- Core responsibility will be to write clean, efficient, unit-testable code with minimal support needed
- Will adhere to the coding and review practices laid down by the team
- Equally responsible for the quality and timeliness of the modules you are working on
- Expected to document the pseudo code as applicable w.r.t the templates.
- Display keen interest in the latest technologies and share that knowledge with peers and managers.
- Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.
Experience: - Minimum 5 to 7+ years of ServiceNow Platform Developer Experience is required
- Meet and maintain the requirements to work in a FedRAMP environment OR Complete disconnected environment (i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person)
- Federal clearance required (TS/SCI)
- Experience working with functional business leaders
- Experience identifying business objectives and developing outcome-focused roadmaps
- Enterprise Architect certification preferred (Togaf, IT4IT, etc)
- Cloud platform certification(s) preferred
- Familiarity with Enterprise Workflow Platform
Required Competencies: - Customer Focus
- Collaborates
- Drives Results
- Cultivates Innovation
- Courage
- Consultative Perspective
- Manages Complexity
- Strategic Mindset
- Technical Development