ServiceNow Solutions Project Manager (PUBLIC TRUST REQUIRED)
: Job Details :

Position Description • Work in tandem with the ServiceNow Solutions Architect/Engineer in planning the architecture, development, and implementation of the ServiceNow platform. • Schedule and facilitate all customer technical discussions/design/development meetings and provide inputs to further enhance the solution or approach. • Provide guidance/support to the ServiceNow Developers assigned to the project. • Guide in utilizing the out-of-the-box capabilities of ServiceNow. • Building New System Functionality • Designing and Implementing an ATO Management Process • Designing and Implementing Risk and POAM Oversight/Management • Preparing Training and Documentation • Defining and Establishing Change Management Process • All other duties as assigned or directed. Basic Qualifications • Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field • 10 years of experience as an Infrastructure Project Manager developing customer project plans that are in line with SOWs terms and customer objectives. • 5 years of experience working as a ServiceNow Project Manager. • 3 years of experience managing the overall project relationship; identifying and developing new opportunities with customers, supporting early qualification, and communicating those back to the ServiceNow Developers. • 3 years of experience documenting key ServiceNow operational policies, processes, and methodologies applicable to project management. • Ability to manage multiple ServiceNow Development initiatives. • Good understanding of Agile software development practices • Experience with using ServiceNow Integrated Risk Management (IRM) and CAM modules. • Excellent verbal and written communication skills including presentation skills. Required Skills • Track and coordinate multiple complex customer engagements simultaneously. • Ensure all agreed timelines and deliverable milestones are communicated and successfully met. • Communicate engagement progress to customer stakeholders. • Interface with selected ServiceNow Partners to promote and support joint ServiceNow services and initiatives. • Function as the primary point of contact and escalation. • Prepare and present project kick-off, reviews, and project closure presentations with customers. • Create and distribute pertinent meeting minutes to keep parties up to speed with project progress. • Monitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performance. • Monitor project progress to avoid scope creep. • Manage and drive to completion of customer project action items. • ServiceNow Certification. • Previous Government experience Desired Skills • In-depth knowledge of key ServiceNow operational policies, processes, and methodologies applicable to project management. • Strong entrepreneurial spirit: a desire and willingness to do whatever it takes . • Strong experience in coordinating and managing small, medium, and large-scale projects. • Solid understanding of all aspects of the IT life cycle. • Excellent Microsoft Project, Visio, and SharePoint proficiency. • Client-oriented, professional services mindset. • Excellent research skills and the ability to manage details. • Excellent analytical, organization, and time management skills. • Ability to think outside the box. • Ability to stay initiative-taking and self-directed. • Willingness to adapt to changing business and technical priorities. • Ability to work in a fast-paced, high-performance team environment. • Ability to work with deadlines. • In-depth understanding of project management approach covering waterfall, agile, and hybrid methodologies.