Services Operations Business Analyst
: Job Details :

Position Purpose: The Services Operations Business Analyst plays a crucial role in supporting our national field team by centralizing and standardizing administrative tasks associated with onboarding new providers. This position is pivotal in establishing strong relationships with both our field customers and service providers. As a subject matter expert, the Services Operations Business Analyst will serve as the primary point of contact for service providers, guiding them through their initial experience as a new partner with Home Depot. Key Responsibilities:

• Use strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem
• Provide input on stately based on knowledge of industry and technology trends. Provide customers with specialized information from a variety of resources. Facilitate workout problem-solving sessions with multiple groups of people.
• Synthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management. Execute tasks related to core operations projects and/or process improvements. Execute day to day processes related to their areas of responsibility. Communicate issues and roadblocks related to their areas of responsibility.

Direct Manager/Direct Reports:

• Typically reports to Operations Process Manager or Business Manager
• No direct responsibility for supervising others.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Bachelor's Degree is preferred.
• 1 year of experience business, retail, and/or consulting is preferred.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Leverages Partnerships
• Teamwork Adaptability
• Problem Solving
• Strong quantitative skills such as statistics and data analysis
• Self Development