Description
Position Overview:The Shared Services Manager is responsible for interfacing with the customer to align customer expectations and operational performance. The Shared Services Manager will collaborate with internal leadership and local operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately while also managing communication including external customers across multiple warehouse networks. The Shared Services Manager will also provide supervision to centralized shared services teams.
Essential Duties & Responsibilities:- Create, manage, and maintain data and reporting to the customer, including regular KPI and detailed
- commentary on trends
- Produce and deliver reporting using standard CJ Logistics tools in the areas of carrier performance, inbound
- load quality, consignee performance, and volume spike impact (space, profile effects, balancing)
- Act as an escalated contact for customer and operational concerns and issues by following up on late orders,
- product availability, carrier rescheduling, quality concerns, volume spikes, etc.
- Strategize the handling of exceptions with appropriate teams
- Collaborating with operational leadership on concerns and issues by providing analysis and
- recommendations and ensure alignment with operational goals
- Review forecast data provided by the customer with Operations Inventory
- Responsible for overseeing demand against open orders and actioning appropriately through cross-departmental collaboration
- Collaborate with the customer on builds
- Review labor planning with Workforce Management; analyze underperforming or inefficient builds
- Additional duties as requested
Requirements and Qualifications:- Bachelor's degree or 3 to 5 equivalent managerial experience with 2 years of leading direct reports
- Strong and proven skills using Microsoft Suite (Excel, Word, PowerPoint, Access)
- Proven ability to analyze data and provide recommendations based on analysis
- Strong interpersonal and communication skills
- Experience leading a department with an advanced communication management tool and/or process
- automation is strongly preferred
- Demonstrated ability to analyze data & provide recommendations
- 3-5 years of logistics experience
- 2 years of leading direct reports with ability to manage, coach, and develop salaried directed reports
- Ability to travel as needed
Pay, Benefits and More: - Competitive compensation package
- Full health insurance (medical, dental, and vision), 401(k), Life insurance, tuition assistance, PTO, and MORE!
- Growing company with a performance record that continues to climb!
- Open-door work environment
- High-Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunities for advancement!
CJ Logistics About Statement: CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea, and land. As a lead logistics partner (LLP), third-party logistics provider (3PL), and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service, and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the well-being of the end consumer, our customers, and our employees. CJ Logistics is responsible for the North American region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based on race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.