Position OverviewThis role is responsible for providing superior customer service and transaction support to our retail shareholder clients by processing trades, providing client service and fund operations requests.
Primary Responsibilities: - Provide customer service and problem resolution for direct shareholders
- Respond to inquiries from shareholders, sales, and other teams via email, phone, and other communication methods, i.e. account set up, account maintenance, and transaction processing requests via phone and/or email.
- Seek to better understand client needs/expectations via formal and informal research and anticipate future needs based on changes to compliance and industry standards
- Educate clients on products and resources.
- Serve as the main point of contact between direct shareholders and the Fund's transfer agent
- Identify appropriate fund and/or service based on inquiries from prospective and current shareholders
- Frequently work with internal groups (portfolio management, private asset management and Legal/Compliance) to deliver timely and accurate responses to client inquiries
- Outbound calls to shareholders to resolve processing issues and Provide data to support responses to inquiries
- Update applications and forms
- Oversee external mutual fund shareholder website
- Help fulfill shareholder requests by monitoring the contact email box
- Escheatment
- Provide monthly reports to the portfolio management team and monthly call statistics to Operations Management
Experience and Skills:- Bachelor's degree required (a concentration in business or finance preferred)
- Some business experience a plus, i.e. internship, part time job
- Financial services, sales and/or customer service experience a plus
- High level of professionalism required
- Excellent verbal and written communication skills
- Detail oriented and able to meet deadlines
- Ability to problem solve with strong follow-through
- Proficient in MS Office programs: Word, Excel, PowerPoint
- Familiarity with TA2000 transfer agency system is a plus
- Ability to work both independently and within a group
- Has or willing to obtain the SIE, Series 6 and Series 63 licenses within 90 days of employment, required
- Has or willing additionally to obtain the Series 65 or 66 and the Series 7, highly encouraged
Compensation DetailsThe salary range for this role is $50,000-$70,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in New York City. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), life insurance and other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.Neuberger Berman is an equal opportunity/affirmative action employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ...@nb.com.Learn about the Applicant Privacy Notice.