Job Summary
Provides safety, support and resources for individuals and families through case management within the framework of a variety programs and a focus on addressing trauma related to domestic violence. Engages with residents in one-on-one case management sessions, assisting residents in identifying and addressing individualized needs, offering resources and education.
Schedule: four-day schedule, 9:00pm-8:00am
Rate of Pay: $20.00/hr. ($21.00/hr. after bilingual assessment)
Essential Functions
Recognizes and effectively responds to impacts of domestic violence and other trauma.Works with staff in, a team environment, and with residents, providing objective support and maintaining professional boundaries.Provides ongoing modeling, support, referrals, and resources, taking crisis calls and coordinating services.Provides family support within the scope of the cultures of the families served, which may include rotating child care supportive services.Provides welcome tours and shelter entry services. Orients clients to shelter environment, guidelines, and requirements. Ensures that appropriate shelter guidelines are practiced. Assists clients in identifying and fulfilling immediate needs.Fulfills other administrative/operational duties as needed, including providing bus passes, completing babysitting agreements, and assisting with proposals and grievances.Builds rapport and a positive sense of community.Monitors participants self-administration of medications.Identifies/adapts to crisis events, applying crisis intervention and prevention techniques.Provides on-site facility coordination services, including monitoring gates, completing safety checks, cleaning and preparing rooms, monitoring the cleanliness of the campus, and providing cleanup when needed, submitting work orders, and locking/unlocking doors.Documents services in accordance with established policies and procedures, in a timely fashion.Participates in all required service coordination meetings, communicating all relevant information to appropriate staff (Case Managers, Coordinators, Managers, etc.).
Competencies (Knowledge, skills, and abilities)
To perform the essential functions of this job successfully, an individual should demonstrate the following competencies:
- Problem solving/critical thinking/crisis interventionthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Interpersonal skillsthe individual maintains confidentiality, remains open to others ideas, and exhibits willingness to try new things.
- Compassionate and empathic service provisionthe individual provides caring, quality support to residents, staff, and others.
- Oral communicationthe individual speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills and conducts meetings.
- Written communicationthe individual presents data effectively and is able to read and interpret written information.
- Computer skills the individual demonstrates basic knowledge of Microsoft Outlook and Word, timekeeping system, Internet searching, keyboarding, and ability to learn other specialized computer applications.
- Planning/organizingthe individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
- Performance qualitythe individual demonstrates accuracy and thoroughness and monitors own work.
- Adaptability/flexibilitythe individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
- Dependabilitythe individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
- Safety and securitythe individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
Education, Experience, and Other Requirements
- Bachelors degree in a related field; OR, Associates degree in a related field plus two (2) years of related experience; OR, High School Diploma plus four (4) years of related experience.
- Prefer experience in family violence programs.
- Ability to obtain a Level I Fingerprint Clearance Card, CPR, and First Aid certification.
- Valid Arizona Driver License, proof of automobile insurance, and Motor Vehicle Record acceptable to Sojourner Centers insurance company.
- Bilingual Spanish-English preferred.