SHELTER SUPPORT STAFF
: Job Details :

STATEMENT OF THE JOB: Under the overall supervision of the Executive Director, Community Programs Director, with direct supervision of the Shelter Manager. The Shelter Support Staff will be responsible for the day-to-day support of the shelter, services, health, and safety of the facility and guests.ESSENTIAL FUNCTIONS:* Assisting eligible clients with intake, services, and referrals as needed.* Refer to appropriate agencies or begin the application process.* Maintain knowledge of all community programs and services.* Following Agency, ESG, CSBG, United Way, and other regulations as related.* Maintain relationships with service providers, volunteers, staff, and community members.* Responsible for the shelter's daily operations, including food service, facility's cleanliness, safety, and security, to ensure a safe and effective environment for employees, individuals, volunteers, and visitors.* Maintain inventory of shelter supplies and donations for shelter operations.* Strong communication with supervisor of client interactions and incidents.* Conduct crisis intervention as needed.* Responsible for entering and maintaining accurate data in the homeless management information system (HMIS) and the agency database GoEngage or other software systems as assigned.* Clearly understand data requirements for CSBG reporting and program.NON-ESSENTIAL FUNCTIONS:* Respects confidentiality in all aspects of the programs without inappropriately divulging it.* Follow CAPCAs policies and procedures at facilities.* Maintain compliance with local, state, and federal shelter policies and procedures.* Follow mandatory reporting procedures.* Must be willing to participate in all training designed for professional development.* Able to handle stress, tension and exasperation that contact with adults may bring every day.* May be called upon to administer first aid at any time in the program. The incidental nature of this circumstance effectively establishes first aid as a collateral duty, rather than a primary one.* Performs other job-related duties as necessary for the overall operation of the programs.JOB REQUIREMENTSEducational Requirements:* High School Diploma.* Knowledge and experience working in shelter setting (Preferred).* Experience in managing records and preparing written documents, reports, and other materials both hard copies and electronically.* CPR and First Aid Certified within 12 months.Physical Requirements:*

Good physical condition.* Be willing to work a flexible schedule, which meets the needs of the Agency.* Have a valid driver's license, access to transportation with liability insurance and be willing to use vehicle for Agency related travel.* Able to hear and communicate orally.* Specific vision abilities required by this job include close, distance and peripheral vision, depth perception, and ability to adjust focus.* Occasionally lift and/or move up to 50 pounds. Some items may occasionally exceed this limit, use necessary protective equipment and/or get help as needed.* Ability to read, write and perform mathematical calculations.Personal Traits:* Excellent interpersonal skills and a dedicated interest in community service projects.* Have initiative and ability to motivate groups of people and to stimulate group action.* Be in sympathy with the concepts of the Agency.* Able to make decisions and work without continual close supervision.QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Currently budgeted for 12 months per year.Hours: Full-Time position, Mon.- Thurs. Evening Hours $ 13.00Mon-Thurs. Nights $13.50Fri., Sat., and Sun. Days $13.50 and Evening Hours $14.50Employer Paid Benefits (for Full-Time eligible staff): 12 paid annual leave & 12 paid sick days per year; Employer provided life insurance, medical insurance supplement, education assistance, employee assistance program, 401K with match, and more!