Shift Lead at Sunrise Coffee
: Job Details :

Are you afraid that your ability to be a team player is overlooked?

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Do you feel your work isn't good enough (according to your boss) because you focus on everyone else becoming greater?

Are you lost because you haven't found a coach or mentor who sees your amazing qualities?

If so, we want to meet you! We are on the hunt for a Shift Lead eager to learn true servant leadership and implement it every day alongside the Cafe Manager. We are looking for an eager doer, a self-starter, and someone looking to flourish and thrive with a growing coffee company. Join our dynamic team and grow personally and professionally! Unlock your leadership skills, forge meaningful relationships, and embrace your go-getter spirit to encourage and build a strong team.

About Us

We are not just another coffee brand with an addictive ambiance, trendy lattes, and a thin veneer of culture and community. We ARE a culture-centered community that is focused on the people within and the people we serve. Kindness is at the top of our core values, leading to changes in our decisions, services, and operations. We are a socially equitable company focused on initiative, self-reliance, cooperation, integrity, and daily putting our best selves forward. At the core, we appreciate, support, treat each other with respect, and love each other.

About You

You are an enthusiastic and dedicated individual driven by a strong desire for personal and professional development. As a natural doer, you're the dependable go-to person others count on to efficiently and effectively accomplish tasks. While you're on your journey to becoming a servant leader, you possess an inherent curiosity about empowerment for yourself and your colleagues. You have confidence in your abilities but remain acutely aware that continuous growth is essential, especially in leadership. You understand that earning respect through your actions and interactions is fundamental to leadership. Your passion for making a positive impact is infectious, and you eagerly embrace new ideas and opportunities to learn from experienced leaders. You thrive in an environment prioritizing personal and professional growth and are excited to contribute to a vibrant and enjoyable company culture.

The Role

The Shift Lead is vital in working collaboratively with our team, serving as their invaluable right-hand support. This position is defined by an unyielding dedication to learning, personal development, and ongoing enhancement, all while collaborating closely with the team to achieve shared objectives.

As a Shift Lead, you are the safety net, ready to step in when shifts need coverage at our cafes. You also provide indispensable support to Assistant Shift Managers in various capacities, including handling, receiving deliveries, facilitating orders, overseeing inventory, assisting in schedule development, and taking care of essential administrative tasks. You spend most of your time in the cafes, acting as an additional pair of observant eyes and attentive ears for the Assistant Shift Managers.

Your primary objective as a Shift Lead is to assist Assistant Shift Managers and Cafe Managers in the day-to-day operations and overall cafe management. This role serves as a stepping stone towards becoming an Assistant Shift Manager, offering a valuable opportunity to learn the art of active listening, immerse yourself in our unique culture, and refine your skills as a proactive problem solver.

Every leadership level carries a profound social responsibility at Mothership Coffee and Sunrise Coffee. We aim to positively impact our community through unwavering authenticity and a genuine capacity to show love and care to others.

Duties/Responsibilities

• Must be flexible and available to work full-time with open shifts.
• Must be available to work on weekends.
• Finds coverage or covers shifts when needed and can assist with the basic care and troubleshooting of coffee equipment.
• Make personal and team growth a top priority in a dynamic, enjoyable work environment.
• Oversees seamless cafe operations, fostering teamwork among baristas and ensuring customer satisfaction and requirements are consistently addressed.
• Assist in coordinating Cafe needs, and organizing supplies or inventory.
• Support Assistant Shift Managers in daily operations and team management.
• Maintains and ensures proper tracking of waste management protocols.
• Exemplifies service excellence and advises on guest recovery practices.
• You won't be responsible for employee terminations but rather for coaching, teaching, training, and guiding behaviors in alignment with Mothership values.
• You will be supervised by the Management Team and serve as a communication link between team members and the management team.
• Ensures all cafes (inside and out) are clean and tidy.
• Manage compliance with food and beverage policies as directed by the local health department.
• Collaboration is at the core of your work style. You excel in a team environment and value the contributions of others.
• You take ownership of your work and its outcomes, ensuring you meet and exceed expectations.
• You can adapt to changing circumstances and are comfortable navigating ambiguity.
• Supports other administrative-related duties as assigned.

Looking For

• People who color outside of the lines.
• Your favorite color is yellow or orange.
• Do you believe that kindness makes the world go round?
• Do people tell you you smile too much and/or laugh at everything?
• Do you believe the things that you do can create profound change?
• Do you live a purpose-driven life?
• Servant-leadership mentality.

Education and Experience

• High School diploma or equivalent is required.
• Working as a Barista or Waiter/Waitress is a plus.
• Training in food preparation, skills, and customer service procedures is a plus.
• Physical Requirements
• Must be able to lift up to 50 pounds at times. Must be available to work early mornings, evenings, weekends, and holidays.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off

KPI's

• Attendance (team and self)
• Attrition
• Team Feedback Surveys

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