Retail Shift Lead - CadillacTommy's is looking for a Retail Shift Leader to guide operations of the entire site with assistance of the Site Leader and the Assistant Site Leader. This includes, but is not limited to, car wash operations, guest service, site presentation, team management, training, etc. What can Tommy's offer you?
- Competitive base pay and annual bonus
- Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
- 401k match and complimentary financial planning services with Merrill Lynch
- Paid time off and paid holidays
- Opportunity for continued education and tuition assistance
- Valuable learning and development program
- Significant ability to grow internally for motivated and strong performing team members
- Fun, energetic, family-oriented work culture with an emphasis on team member morale
- Nationwide presence
Position Responsibilities:
- Provide quick and friendly guest service to our guests within the car wash
- Exceed Guest expectations
- Oversee all aspects of the site
- Retain and create new customer relations
- Maintain unit, grounds, and car wash
- Must be able to open or close wash
- Maintain maintenance logs, inventory, and reports as needed
- Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
- Implement and enforce policies, procedures, and the employee handbook to all team members
- Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
- Update, maintain, add tasks, and ensure completion of checklists
- Maintain and fill detergent and wash supply
- Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
- Maintain awareness of chemical titrations and volumetric
- Daily maintenance of the car wash
- Ensure every team member in Flight Deck 1 is executing proper dialogue
- Team Member Relations:
- Aid in managing the team and developing relationships
- Following checklists
- Provide team accountability
- Any additional tasks that pertain to benefitting the company and taking care of the guests
- Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
- Train new team members and franchisees through the Proficiencies Acquired Credentialing book
- Train new team members on awareness and safety procedures
- Opportunities to travel and train staff at franchise locations
Position Qualifications & Candidate Attributes:
- High school diploma or GED.
- Must be willing to work hard, build relationships, and love people!
- Must be proficient in all opening and closing tasks.
Position Type/Expected Hours of WorkThis position can be either part or full-time. On average the part-time team member will work 16-24 hours, and full-time team members will work 30-40 hours a week. This position requires weekend shifts.Work EnvironmentThis position operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.While performing the duties of this job, the team member must be able to:
- Able to work in a fast pace environment
- Able to move about inside the office to access file cabinets and office machinery, etc.
- Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
- Able to move equipment weighing up to 30-50 pounds.
- Able to work and commute in all weather conditions
- Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.Company Overview:Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.