Location: Massapequa,NY, USA
Shift LeadAre you self-motivated and looking for more than just a paycheck? If that's you, keep reading. It's more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business-oriented managerial mindset. Crumbl offers cookies in a way that can't be found anywhere else. With a weekly rotating menu, open concept kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented Shift Leads who want to grow with us!ResponsibilitiesOversee daily operations during designated shifts.Supervise employees and ensure outstanding customer service.Create shift schedules and manage employee tasks.Handle cash and report any issues to management.Ensure smooth and efficient workflows.Monitor team performance and ensure compliance with company policies and safety standards.Coach team members and train new staff.Handle customer issues and employee disputes.Maintain cleanliness and quality control in the kitchen.RequirementsGenuinely nice attitude and fast, friendly work ethic.Business savvy (Labor, Cost of Goods, P&L).Food and Facilities Safety Compliance.Previous leadership experience in quick service restaurants.Ability to multitask and communicate effectively.Passion for the food service industry.High school diploma/GED.Excellent communication and interpersonal skills.Strong leadership and organizational skills.Confident problem-solver and team player.Anticipated HoursDays: Monday through SaturdayWeekly hours: up to 40Shifts to potentially be available (for): Morning, day, and nightPay$17-$20 (includes hourly salary + tip)BenefitsEmployee DiscountOff Every SundayFlexible scheduleEarly close on certain holidaysRegular performance collaboration and career growth opportunitiesExperienceAt least 1 year in restaurant/food industry management (Preferred)CertificationsValid Driver's License (Required)ServSafe Food Handlers Certification (Preferred, but if you do not have it, will pay for certification)Physical RequirementsAbility to lift packages between 10-55 lbsAbility to be on your feet for the entire shiftClimb a ladderCorporate UniformCrumbl shirts and hat (required to be worn at each shift) will be provided. Black pants and black sneakers are required. No jewelry.Software (knowledge preferred but not required, will train)Proprietary software (Crumbl platform)Apple products (Apple TV, iPads)When I WorkSlackSpecific Job ResponsibilitiesTaking ownership of all operational aspects.Training all roles including bakers, shift leads, and delivery drivers.Knowing your team well enough to identify employees who may want further training to advance to the next level/role.Creating work schedules and addressing any schedule gaps.Tracking sales and calculating healthy labor costs.Sharing and enforcing state and corporate policies and rules.Addressing and documenting any employee disputes and infractions.Interacting with customers and resolving any service issues.Stepping into various roles when the store needs help such as baker, delivery, restocking.#J-18808-Ljbffr