Shift Lead Crumbl Cookies
: Job Details :

Shift Lead

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Are you self-motivated and looking for more than just a paycheck? If that's you, keep reading. It's more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business-oriented managerial mindset. Crumbl offers cookies in a way that can't be found anywhere else. With a weekly rotating menu, open concept kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.

Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented Shift Leads who want to grow with us!

Responsibilities

Oversee daily operations during designated shifts.

Supervise employees and ensure outstanding customer service.

Create shift schedules and manage employee tasks.

Handle cash and report any issues to management.

Ensure smooth and efficient workflows.

Monitor team performance and ensure compliance with company policies and safety standards.

Coach team members and train new staff.

Handle customer issues and employee disputes.

Maintain cleanliness and quality control in the kitchen.

Requirements

Genuinely nice attitude and fast, friendly work ethic.

Business savvy (Labor, Cost of Goods, P&L).

Food and Facilities Safety Compliance.

Previous leadership experience in quick service restaurants.

Ability to multitask and communicate effectively.

Passion for the food service industry.

High school diploma/GED.

Excellent communication and interpersonal skills.

Strong leadership and organizational skills.

Confident problem-solver and team player.

Anticipated Hours

Days: Monday through Saturday

Weekly hours: up to 40

Shifts to potentially be available (for): Morning, day, and night

Pay

$17-$20 (includes hourly salary + tip)

Benefits

Employee Discount

Off Every Sunday

Flexible schedule

Early close on certain holidays

Regular performance collaboration and career growth opportunities

Experience

At least 1 year in restaurant/food industry management (Preferred)

Certifications

Valid Driver's License (Required)

ServSafe Food Handlers Certification (Preferred, but if you do not have it, will pay for certification)

Physical Requirements

Ability to lift packages between 10-55 lbs

Ability to be on your feet for the entire shift

Climb a ladder

Corporate Uniform

Crumbl shirts and hat (required to be worn at each shift) will be provided. Black pants and black sneakers are required. No jewelry.

Software (knowledge preferred but not required, will train)

Proprietary software (Crumbl platform)

Apple products (Apple TV, iPads)

When I Work

Slack

Specific Job Responsibilities

Taking ownership of all operational aspects.

Training all roles including bakers, shift leads, and delivery drivers.

Knowing your team well enough to identify employees who may want further training to advance to the next level/role.

Creating work schedules and addressing any schedule gaps.

Tracking sales and calculating healthy labor costs.

Sharing and enforcing state and corporate policies and rules.

Addressing and documenting any employee disputes and infractions.

Interacting with customers and resolving any service issues.

Stepping into various roles when the store needs help such as baker, delivery, restocking.

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