SHIFT LEAD, DAIRY QUEEN KINGDOM CITY
: Job Details :

Job DetailsJob Location753 Dairy Queen - Kingdom City, MODescriptionGENERAL JOB DESCRIPTIONAssist the General Manager (GM) and Assistant Manager(s) in executing specific aspects of the restaurant operations during scheduled shifts. He/she will set high standards and create a great environment for the team to work. Finally, he/she is able to perform all job functions of each crew position in order to assist others where needed.DUTIES & RESPONSIBILITIES Strive for operational levels that meet or exceed the DQ Fan's expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Assist in the management of specific areas of the restaurant during scheduled shifts. Accurately complete designated duties such as inventory control, ordering of products and cash control. Ensure that all PRIDE systems and routines are part of the day-to-day operations of the restaurant, setting each scheduled shift up for success. Ensure that proper hand washing, product rotation procedures and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices. Maintain a safe, secure, and healthy facility environment by following and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines. Understand how to react in the event of an emergency such as a worker's compensation accident, a robbery, etc. Ensure the Fan service meets or exceeds company standards. Handle more routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer becomes a return Fan. Make the determination when to report to the manage=ement team on more serious complaints. Understand the importance of speed of service and resolve bottlenecks in work flow. Build relationships with return or preferred patrons. Bring useful ideas to management about how to attract new Fans and increase restaurant sales by following established marketing promotions and activities. May contribute to the execution of the restaurant's business plan through specific job assignments and projects as determined by the restaurant management team. Accomplish store objectives by assisting the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team. As appropriate and when necessary, get work done through the delegation of tasks to other restaurant team members. Role Model and enforce policies and procedures. Ensure that the restaurant is properly organized and staffed as designated by written schedules created by restaurant management, through proper job assignments, break rotation and the delegation of tasks during both peak and non-peak periods. Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and please working climate, which will be conducive to maximizing employee morale, productivity and efficiency. Supports the team and helps to create a positive environment. Job may require other duties as assigned.QualificationsKNOWLEDGE, SKILLS, & ABILITIES Customer Focus - strong hospitality and customer service skills, enjoys engaging with the customer. Train and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other. Leadership skills - Ability to motivate other teammates, supervisor a particular work area, and set a positive and upbeat store environment. Organizational and goal focus - must be highly organized and detail-oriented with the capability to oversee one or more aspects of the business in a fast-paced environment. Must be eager to understand the goals that are set forth for the business, and take the right actions to help achieve and even exceed these goals. Technical - proficiency with computers and with Point of Sale systems. Flexibility and adaptability - willingness to follow directions and a commitment to meet DQ and OJ standards in all you do. Integrity - does the right thing even when no one is looking, honest, earns trusts of others.EXPERIENCE, EDUCATION, & TRAINING Minimum 6+ months of high-volume quick service restaurant experience required. High School diploma or equivalent required. Must be capable of supervising specific areas of the business in a fast-paced environment. Strong knowledge and application of safe food handling practices. SERV Safe certified or approved equivalent. Ability to pass shift leadership program.