Company Description
At Chuze Fitness, we're reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We're seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic.
All potential candidates should read through the following details of this job with care before making an application.
If you're ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!
Job Description
As Lead II, you will play a critical role in overseeing our Team Members and Shift Leads and ensuring a vibrant, professional, and efficient work environment. You will lead by example, setting the standard for excellence and en-chuzey-asm in every aspect of our operations, with a strong focus on enhancing the member experience and team development.
Responsibilities include but are not limited to the following:
Lead your team and set the example in welcoming, greeting, and interacting with all members, prospective members, and guests. Ability to identify deficits and improve upon current standards and processes.Collaborate with your team to ensure the gym presentation is always extraordinarily clean by completing daily cleaning tasks.Membership sign-ups and prospect tours, answering phones, point-of-sale transactions, managing escalated member concerns, and making and serving smoothies, if applicable.Maintain knowledge and assist members with all amenities, membership information and offerings, fitness programs, and equipment functions.Ensure proper completion of opening and closing responsibilities, breaking employees for lunches and maintaining appropriate staff levels, and completing inventory counts and orders.Supervise member management software reports and process data entry. Manage front desk administrative duties as needed.Train and develop the team by providing coaching, ensuring timely completion of online training courses, and provide feedback to management for performance reviews.Collaborate with the management team to onboard and recruit new team members.Qualifications
Required
At least 2+ years of customer service experience.Previous experience leading a team.Ability to work varied hours regularly, including weekends and opening/closing shifts.Excellent communication skills in person and over the phone.Ability to receive and deliver feedback.Ability to multi-task and handle shifting priorities.Teamwork-based work style.Physical requirements:- Able to read, write, and speak clearly in English.
- Touring the gym: walking and climbing stairs.
- Bending, kneeling, and repetitive arm movement.
- Standing for long periods.
- Computer operations.
- Ability to lift at least 50lbs.
Preferred
High school graduate or GED.Personal interest in Fitness.Volunteer/community involvement.Additional Information
Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background check is required for this position.
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