Shift Lead
: Job Details :

DescriptionTropical Smoothie Cafeis hiring immediately forShift Managersto join our team!We are looking for full-time and part-time shift leaders for all shifts.If you enjoy a lively, fun environment and can deliver amazing service, Tropical Smoothie Cafe is the place for you! The ideal candidate will have a fun and an outgoing personality who will welcome new and existing customers to the brand. Be a part of something great and join our team today!The Shift Manager will assist in the development of the team, drive profitability and deliver unparalleled hospitality. The ideal candidate must lead with operational excellence and exceptional service, as well as uphold all brand standards.ESSENTIAL JOB FUNCTIONS:• Delivers unparalleled hospitality to each customer and ensure customer satisfaction• Interacts with crew members and customers using 'Tropitude' (Tropitude is our mojo and means having energy and creating a positive atmosphere).• Open and close cafe• Ensures each station is operating to Tropical Smoothie Cafe's standards• Follows all safety and security policies• Ensure orders are prepared in a timely manner• Prepares and Serves orders• Assist with preparation and delivery of catered food• Uses sanitation practices to handle and prepare food• Sets up and monitors food and smoothie workstations• Wash, cut, prepare and serves food and smoothies• Measure and mix ingredients required for specific food items and smoothies being prepared• Verify that prepared food meets requirements for quality and quantity• Clean food preparation areas, cooking surfaces, and utensils• Clean, stock, and restock workstations and display cases• Follows the steps to operate the register, including taking customer orders, accurately handling cash and being responsible for the cash drawer• Handle (or report to manager) customers complaints and suggestions• Have knowledge and proficiency in each position within the cafe• Trains and coaches crew members during each shift to ensure brand standards are upheld• Assist manager with creating staff work schedules• Use software tools to accomplish goals, manage labor and control inventory• Assist manager with ordering and maintaining correct amount of inventory• Must successfully complete the Cafe Basics and Certified Trainer Programs• Basic computer skills• Effective verbal and written communication skills• Perform other job functions as requested to do so• Certified Food Worker Card requiredBENEFITSFlexible shifts and hoursFun working environmentEligible for quarterly increase based on performance for Shift Lead positionsEmployee and Family DiscountsCareer Growth OpportunitiesA Path to Success - Most of our retail managers started as hourly Crew Members or Shift Leads. Our career path program helps you get there.Skills and Training - Every day at TSC we help build your skills and prepare you for a strong career-whatever your goals may be.Previous experience as an assistant manager, store manager, restaurant manager, shift manager, supervisor, barista or in retail preferred, but not required! Those with experience at Starbucks, Allied Universal, Alro, Taco Bell, Raising Cane's, Kilwins, Chick-fil-A or other restaurant/retail positions encouraged to apply!RequirementsBe enthusiasticBe open to change and have a willingness to learnUtilize your creative spirit to help on projects inside/outside of the caféBuild solid relationships with guests and crewLive better by promoting the brand and its health benefitsA self-motivated individual who takes pride in their workCompany InformationTropical Smoothie Cafe's menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order from the freshest ingredients. We find that superior, simple ingredients including real fruits and veggies just tastes better.